- I enjoy sketching and drawing, which helps improve my creativity and attention to detail
- Volunteering at community kitchens and food-related charities
Shannon W. Reville
Loxley,AL
Summary
Experienced in selling mortgage and financial services, excels in managing and training staff to surpass goals. Diverse background in processing real estate transactions from contract to closing, prioritizing confidentiality and discretion. Strong customer relations skills contribute to developing and nurturing positive relationships. Utilizes analytical and mathematical abilities for problem-solving. Proficient in MS Office programs, including Excel and internet applications, with a proven track record of exceeding weekly sales quotas. Thrives in fast-paced and dynamic environments.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Mortgage Loan Officer
Direct Mortgage Loans
04.2023 - Current
- Maintained high level of customer satisfaction by providing prompt and accurate loan status updates.
- Assisted clients in selecting correct loan product and terms to meet needs and financial goals.
- Enhanced client retention by providing outstanding service throughout the mortgage process, from pre-approval to closing.
- Collaborated with underwriting and processing teams to resolve issues and expedite loan approvals.
- Analyzed loan applications and credit reports to determine loan eligibility and risk level.
- Participated in industry events and conferences to build relationships and gain market intelligence.
Senior Branch Manager
Guaranteed Rate
08.2021 - 04.2023
- Managed daily operations while maintaining a high level of efficiency, productivity, and customer service.
- Streamlined workflow processes to increase operational efficiency without compromising on service quality or delivery speed.
- Ensured regulatory compliance by keeping abreast of industry developments, updating policies as necessary, and conducting regular audits.
- Implemented data-driven decision-making tools, enabling the team to focus on strategic growth areas for increased branch success.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
- Boosted employee morale through effective communication, recognition initiatives, and opportunities for career development.
Mortgage Banker
Resource Financial Services, Inc.
04.2017 - 10.2020
- Licensed in Alabama
- Marketing Resource Financial to Realtors, Builders and other sources in local markets
- Conventional, USDA, FHA, VA and Niche products
- Advanced Technological and Computer skills, able to comfortably use software and hardware integration in the field and training co-branding partners with how to use new apps and products.
Mortgage Loan Originator
11.2014 - 04.2019
- Worked with Embrace Home Loans, Movement Mortgage, Prospect and Fairway Independent Mortgage
- Licensed in Alabama, Florida and Mississippi
- Experienced in marketing to Realtors, Builders and other sources
- Conventional, USDA, FHA, VA and Niche products
- Advanced Technological and Computer skills, able to comfortably use software and hardware integration in the field and training co-branding partners with how to use new apps and products.
Mortgage Loan Originator
Aerotek Contractor, Navy Federal Credit Union
07.2013 - 11.2013
- Trained in FNMA, VA and Conventional Lending current guidelines
- Tested and passed on all regulations and guidelines, Lender and Federal regulated
- Working with the call center taking applications after they were made by calling and emailing members requesting information by verifying credit, member information and red flag checks for frau
- Conditioning and submitting the file to underwriting based on DU or Manual approval
- Reviewing and entering contracts into loan application, issuing 3 day documents
Manager
Real Gold Store
10.2012 - 07.2013
- Testing and buying gold, silver, precious metals and diamonds
- Preparing employee schedules for multiple locations and maintaining records for HR, AR/AP
- Responsible for tracking cash and purchases daily and weekly
- Keeping excel spreadsheets of all transactions on Google Drive- Cloud computing
- Marketing and sales for the store through internet, social media and direct mail
- Designing store logo and artwork for advertising
Account Representative
American Classifieds ~ Thrifty Nickel
01.2011 - 01.2013
- Outside sales calling on existing clients and cold calling to establish new relationships
- Creating new sales strategies using multimedia marketing tools to reach new clients
Right–of-Way Agent
Mobile County Engineering
01.2009 - 01.2011
- Research property, clear title, work closely with the Probate and Revenue Commissioners offices
- Acquire Right-of-Way for Mobile County from negotiations to acquisition and closing
- Manage project contractors through weekly meetings and data input for reports for Engineers, Utilities and Cons.
Mortgage Loan Originator and Broker
01.2004 - 01.2009
- Working within Banks, Wholesale Lenders and Brokers in Client Retention and Development
- Credit qualifying and advising homeowners on Mortgage Solutions
- Marketing products to Builders, Realtors and Homeowners
- Develop and maintain client relationships through marketing campaigns and workshops
- Serving professional organizations
- Marketing, coordinating and planning special events
Producing Sales Manager
Central Pacific Mortgage
01.1999 - 01.2004
- Originate FHA, Conventional, VA, GMNA and sub-prime mortgage loans
- Manage sales meetings and statistics
- Review and approve new lenders for mortgage programs
- Responsible for training and education of loan programs and employees
- Meet and exceed sales goals for our branch
- Working with organizations marketing, coordinating and planning special events
Right - of - Way Acquisitionist
Right-of-Way, LLC
01.1997 - 01.2001
- Independent Contractor working for the county
- Acquired right-of-way for development of roads in rural areas
- Established and maintained client relationships
Closing Agent
Title Assurance
01.1996 - 01.1999
- Close, disburse and verify recording for government, private, commercial and bank loans
- Correspond with lenders, builders, real estate agents and attorneys as needed to gather appropriate information for closings
- Ensure any pending closing items properly and timely addressed
- Maintain and expand client relations and retention
- Audit Escrow accounts
Education
Faulkner University
Bay Minette, AL01.1988
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Faulkner University
Bay Minette, AL01.2010
Skills
- Goal oriented
- Relationship selling
- Loan origination
- Residential mortgage lending regulations
- Financial analysis
- Document review
- Regulatory compliance
- Loan application management
Affiliations
- Women's Council of Realtors
Certification
- Licensed Mortgage Lender - Since 2014
Interests
Timeline
Mortgage Loan Officer
Direct Mortgage Loans
04.2023 - Current
Senior Branch Manager
Guaranteed Rate
08.2021 - 04.2023
Mortgage Banker
Resource Financial Services, Inc.
04.2017 - 10.2020
Mortgage Loan Originator
11.2014 - 04.2019
Mortgage Loan Originator
Aerotek Contractor, Navy Federal Credit Union
07.2013 - 11.2013
Manager
Real Gold Store
10.2012 - 07.2013
Account Representative
American Classifieds ~ Thrifty Nickel
01.2011 - 01.2013
Right–of-Way Agent
Mobile County Engineering
01.2009 - 01.2011
Mortgage Loan Originator and Broker
01.2004 - 01.2009
Producing Sales Manager
Central Pacific Mortgage
01.1999 - 01.2004
Right - of - Way Acquisitionist
Right-of-Way, LLC
01.1997 - 01.2001
Closing Agent
Title Assurance
01.1996 - 01.1999
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Faulkner University
Faulkner University