Shannon Rigby
Zebulon,NC
Summary
Dynamic and results-oriented professional with extensive experience in medical billing and coding, demonstrated at Wendell Family Medicine. Excelled in patient account management and ICD-10 proficiency, significantly reducing claim denials. Known for fostering positive environments and mentoring, showcasing exceptional teamwork and leadership skills. Proven track record in enhancing revenue cycle management and compliance with HIPAA.
Overview
11
11
years of professional experience
Work History
Front Desk Medical Receptionist
Wendell Family Medicine
11.2024 - Current
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Ensured HIPAA compliance by maintaining strict confidentiality with all patient records and information.
- Managed a high volume of incoming calls, addressing inquiries, and providing exceptional customer service to patients.
- Handled financial transactions related to copayments or self-pay fees while adhering to company policies regarding payment collection.
- Increased accuracy in data entry tasks by regularly updating patient demographics and insurance information.
- Provided administrative support to medical staff, assisting with various clerical tasks as needed.
Martial Arts Instructor
Black Belt World
06.2013 - Current
- Provided feedback and corrections to improve students' skills and techniques.
- Instructed on proper breathing techniques, stances, and forms.
- Served as a mentor for aspiring martial artists seeking guidance on personal growth within the practice of their chosen disciplines.
- Fostered a positive learning environment by promoting respect, self-discipline, and teamwork among students.
Medical Biller and Coder
Cary Medical Management
08.2024 - 10.2024
- Collected payments and applied to patient accounts.
- Posted payments and collections on regular basis.
- Liaised between patients, insurance companies, and billing office.
- Trained new team members in medical billing software, increasing efficiency within the department.
- Was part of eight practices moving to one billing department and assisted with billing and payment posting for multiple practices.
Medical Biller and Coder
Wendell Family Medicine
08.2021 - 08.2024
- Correctly coded and billed medical claims for a primary care facility.
- Reduced claim denials through meticulous verification of patient eligibility and coverage benefits prior to claim submission.
- Worked closely with physicians to accurately assign ICD-10 diagnostic codes for optimal reimbursement rates from insurance companies.
- Processed insurance company denials by auditing patient files, researching procedures, and diagnostic codes to determine proper reimbursement.
- Went through the practice acquisition and helped bring them to current billing and coding guidelines
- Helped create new billing policies that increased the income of the practice and the number of delinquent accounts.
- Went through clearing houses changes and EHR updates and assisted with making it an easy transition.
Education
Medical Billing And Coding Certification - Medical Billing
DeVry University
Naperville, IL02.2023
Skills
- Patient scheduling
- Appointment management
- Insurance verification
- Patient registration
- Payment posting
- ICD-10 proficiency
- Patient account management
- Revenue cycle management
- Denial management
- HCPCS level II coding
- Medical billing procedures
- HIPAA compliance
- Claim submission
- Medical coding expertise
Accomplishments
Received Dean's list award four times at d
Devry university.
Graduated with honors from Devry University.
Received the Cary medical management Star award.
Timeline
Front Desk Medical Receptionist
Wendell Family Medicine
11.2024 - Current
Medical Biller and Coder
Cary Medical Management
08.2024 - 10.2024
Medical Biller and Coder
Wendell Family Medicine
08.2021 - 08.2024
Martial Arts Instructor
Black Belt World
06.2013 - Current
Medical Billing And Coding Certification - Medical Billing
DeVry University
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