SHANNON ROCHE
Houston
Summary
Versatile Store Director with a 15 year background working in retail management and visual merchandizing. Effective at setting sales targets, ensuring high-quality customer service and working on store displays. A professional and hardworking individual manages and supervises up to 25 employees.
Overview
11
11
years of professional experience
Work History
Store Director
JCrew
Houston
10.2023 - Current
- Create associate schedules, manage requests for time off, and delegate responsibilities to the staff.
- Maintain operations by initiating, coordinating, and enforcing operational policies and procedures.
- Manage overall inventory levels of merchandise by monitoring stock rotation and ordering new items as needed.
- Ensure compliance with company policies and procedures related to safety, security, loss prevention, merchandising execution, pricing accuracy.
- Monitor daily operations and staff performance, providing coaching and guidance when necessary.
- Hired, trained, and supervised store personnel including cashiers, stockers, department managers, and assistant directors.
Store Manager
Untuckit
West Palm Beach
02.2022 - 10.2023
- Responsible for all aspects of store activity and daily operations.
- Interview, hire, train, schedule, and coach hourly associates.
- Determine market demand and translate into merchandising needs.
- District Training Manager for Live Chat and Top Performer.
- Ensure excellence in customer service by instituting the use of reports that ensure customer follow-up and satisfaction.
- Ensured compliance with safety regulations and company policies.
- Developed strategies to maximize sales and profitability.
Store Manager
Michael Kors
Palm Beach Gardens
02.2021 - 02.2022
- Responsible for recruiting, empowering and developing associates.
- Overseeing associates as they build their client books through establishing client relationships.
- Daily drive our Omnichannel sales by utilizing all available tools and technology.
- Continuous operational excellence in all store processes.
- Holding self and associates accountable for achieving financial results and metric goals.
- Maintained accurate records of employee performance reviews.
Multi Unit Manager
Jo Malone London
Palm Beach
07.2016 - 02.2021
- Direct supervisor/trainer to the team, develop employee-improvement plans reversing areas of underperformance.
- Proven experience in Customer Experience Management (CEM) as well as back of house tasks and requirements.
- Drive sales through a brand lead and focused KPI culture.
- Create and establish rapport with local businesses to build and generate corporate sales.
- Developed and implemented business action plans to achieve maximum boutique performance.
- Coordinated with marketing team for promotional materials for each event.
Woman’s Manager
Ralph Lauren
Palm Beach Gardens
08.2014 - 07.2016
Education
Brookdale Community College
Lincroft, NJ01.1993
Skills
- Retail Store Operations
- Customer Service Excellence
- Strong Time Management
- P&L Management
- Team Building
- Training
- Supervision
- Merchandizing Strategies
- Budgeting & Cost Controls
- Excellent Communication
- Interpersonal Skills
- Staff scheduling
- Operational compliance
- Sales strategy
Timeline
Store Director
JCrew
10.2023 - Current
Store Manager
Untuckit
02.2022 - 10.2023
Store Manager
Michael Kors
02.2021 - 02.2022
Multi Unit Manager
Jo Malone London
07.2016 - 02.2021
Woman’s Manager
Ralph Lauren
08.2014 - 07.2016
Brookdale Community College