Shannon Rose
Harrah,OK
Summary
Experienced and customer-oriented store manager adept at driving retail operations, leading sales and service teams, and implementing profitable strategies. Highly organized with a strong ability to prioritize tasks and consistently achieve performance and productivity goals. Proven track record in recruiting, training, developing, and managing store associates and assistant managers.
Overview
20
20
years of professional experience
Work History
Store Manager
Bridgestone Retail Operations LLC.
Oklahoma City, OK
02.2024 - Current
- Managed 12 service bays and supervised a team of 20 technicians at one of Oklahoma's busiest locations, achieving both customer satisfaction and revenue maximization.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Trained and mentored associates to teach daily tasks and procedures.
- Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
- Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
Assistant Store Manager
Integrity Car Care
Pilot Point, TX
07.2022 - 01.2024
- Oversaw operations for 8 bays and led a team of 12 technicians in a complete service facility
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Supervising Agent
Globe Life And Accident Insurance Company
Gainesville, TX
04.2020 - 07.2022
- Developed and executed efficient system to manage company's insurance offerings
- Established and nurtured professional relationships with various enterprises
- Provided guidance and instruction to newly hired insurance brokers
Independent Insurance Broker
Symmetry Financial
Gainesville, TX
01.2019 - 04.2020
- Analyzed client data and provided risk management advice to identify potential exposures and minimize losses.
- Facilitated underwriting of policies by gathering required documents from clients and submitting them in a timely manner.
Outside Sales Representative
Accel Logistics
Arlington, TX
01.2018 - 02.2019
- Researched potential clients, identified decision makers and developed relationships with them.
- Generated leads through cold calling, networking events, referrals.
- Negotiated contracts with customers to close deals in a timely manner.
Lead Sales Associate
Freedom Power Sports
Weatherford, TX
01.2016 - 01.2018
- Greeted customers and provided product information.
- Facilitated the completion of all necessary paperwork related to sales transactions.
- Assisted customers with online ordering inquiries or problems.
Website Designer
Select Marketing LLC
Fort Worth, TX
01.2012 - 12.2017
- Designed and developed corporate website using HTML, CSS, JavaScript and JQuery.
- Researched and implemented new technologies to enhance website functionality.
- Maintained existing websites by troubleshooting coding errors and updating content.
- Optimized web pages for better search engine rankings.
- Provided technical support to clients regarding their website's performance and maintenance issues.
- Developed mobile applications compatible with various devices.
Rental Manager
RV Max 2
Cleburn, TX
02.2011 - 11.2012
- Negotiated rental rates with RV renters while ensuring maximum profitability for the business.
- Created and maintained accurate records of rental contracts, payments, and other related documents.
- Developed and implemented strategies to increase customer satisfaction with the rental process.
- Maintained strong relationships with vendors providing services such as events, repairs, cleaning.
Internet Sales Specialist
FunTown Rv
Cleburn, TX
03.2009 - 02.2011
- Managed customer inquiries via phone, email, and chat while ensuring customer satisfaction.
- Provided personalized recommendations based on customers' stated preferences and interests.
- Maintained accurate records of all customer interactions utilizing CRM software systems.
- Prospected and developed existing leads through telephone, e-mail and postal mail to generate new customer opportunities.
- Built strong rapport with customers and maintained meaningful contact after sale to encourage future business.
Business Development Manager
McClain's RV Superstore
Fort Worth, TX
02.2008 - 03.2009
- Identified potential clients, built relationships, and negotiated contracts.
- Maintained a database of existing customers and prospective leads.
- Provided training to sales staff on effective communication techniques when dealing with clients.
- Managed all aspects of client accounts including contract negotiations, project planning, budgeting, invoicing and payment processing.
Finance Manager
Infiniti of Mission Viejo
Mission Vie, CA
01.2005 - 02.2008
- Established relationships with banking partners to secure favorable terms on financing arrangements.
- Negotiated contracts with vendors in order to obtain competitive pricing structures.
- Conducted analysis of customer financial applications for credit loan approval
- Maximized gross profit by selling additional back end products including extended warranties and GAP insurance
Education
Associate of Arts - Business Management
University of Phoenix
Tempe, AZ03-2011
Financial Certification - Finance
College of Automotive Management
Mission Viejo, CA11-2004
Skills
- Business operations management
- Leadership and team building
- Excellent interpersonal communication
- Creativity and Adaptability
- Organization and prioritization
- Building & Maintaining Client Relationships
- Skilled in conflict resolution
- Project multitasking and prioritization
Timeline
Store Manager
Bridgestone Retail Operations LLC.
02.2024 - Current
Assistant Store Manager
Integrity Car Care
07.2022 - 01.2024
Supervising Agent
Globe Life And Accident Insurance Company
04.2020 - 07.2022
Independent Insurance Broker
Symmetry Financial
01.2019 - 04.2020
Outside Sales Representative
Accel Logistics
01.2018 - 02.2019
Lead Sales Associate
Freedom Power Sports
01.2016 - 01.2018
Website Designer
Select Marketing LLC
01.2012 - 12.2017
Rental Manager
RV Max 2
02.2011 - 11.2012
Internet Sales Specialist
FunTown Rv
03.2009 - 02.2011
Business Development Manager
McClain's RV Superstore
02.2008 - 03.2009
Finance Manager
Infiniti of Mission Viejo
01.2005 - 02.2008
Associate of Arts - Business Management
University of Phoenix
Financial Certification - Finance
College of Automotive Management
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