Shannon Sagar
Bend,OR
Summary
Resourceful and results-oriented Administrative Manager known for efficiency, organization, and follow-through. Brings strong experience in strategic planning, team leadership, and process improvement, with a practical, solutions-focused approach. Values clear communication, regulatory compliance, and creating a positive workplace culture that supports both team success and operational goals.
Overview
4
4
years of professional experience
Work History
Administrative Manager
Therapeutic Associates Inc
Bend, OR
02.2022 - 05.2024
- Directed and supervised office personnel, ensuring efficient daily operations and adherence to organizational standards.
- Served as a primary point of contact for clients, responding to inquiries, coordinating meetings, and addressing billing-related questions with a high level of professionalism and discretion.
- Managed complex calendars for a large team, coordinating meetings, preparing materials, and facilitating clear internal and external communications.
- Interpreted and communicated company policies and procedures to employees at all levels, ensuring consistent understanding and compliance.
- Oversaw accounts payable and receivable, maintained accurate financial records, and managed client correspondence and data communications.
- Evaluated departmental workflows to identify opportunities for process improvements and increased operational efficiency.
- Ensured compliance with applicable employment and workplace regulations, including labor laws, OSHA, and HIPAA requirements.
Front Office Supervisor
Rebound Physical Therapy
Bend, OR
01.2020 - 02.2022
- Delivered high-quality client service to support client satisfaction and long-term relationship management.
- Implemented office protocols and service standards to enhance overall client experience and operational consistency.
- Oversaw billing and payment processes, addressing client inquiries related to invoices and insurance or third-party claims with accuracy and discretion.
- Analyzed operational data to identify inefficiencies and implement process improvements.
- Developed, documented, and updated standard operating procedures (SOPs), and coordinated comprehensive training for administrative support staff.
- Reviewed invoices for accuracy and compliance prior to submission for payment processing.
- Supported budget adherence and quality standards by monitoring operations and proactively guiding team members.
- Served as a primary liaison between clients and internal teams to resolve escalated issues requiring special handling.
- Investigated and resolved sensitive client service matters promptly, ensuring satisfactory outcomes and risk mitigation.
- Established and maintained organized filing systems for confidential client, financial, and employee records.
- Trained and onboarded new administrative staff on policies, procedures, and operational best practices.
- Coordinated closely with executive leadership to ensure deadlines, deliverables, and operational priorities were met.
Skills
- Customer relationship expert
- Human resources support
- Data management
- Account reconciliation
- Compliance oversight
- Critical thinking
- Scheduling and calendar management
- Meeting coordination
- Payroll and budgeting
- Record keeping and reporting
- Corrective action implementation
- Performance evaluations
- Administrative improvement
- Organization and multitasking
References
References available upon request.
Timeline
Administrative Manager
Therapeutic Associates Inc
02.2022 - 05.2024
Front Office Supervisor
Rebound Physical Therapy
01.2020 - 02.2022