Shannon Sanders
Henryville,PA
Summary
To obtain a challenging position in the Information Technology field that will continue to foster My professional growth while also utilizing the skills and experience I have cultivated over the years to the fullest. Driven Systems Administrator with 15+ years of experience in software implementation and maintenance. Proven history of managing complex infrastructures and data center operations. Expert in solutions-oriented business application problem-solving and dedicated to providing best-in-class service. Skilled at troubleshooting, communication and collaboration. Meticulous System Administrator with experience in system and server administration. Proven skill in quickly and effectively remedying issues to bring servers back to functionality after crashes. Strong communication and interpersonal skills to explain technical concepts to non-technical audiences.
Overview
23
23
years of professional experience
Work History
System Administrator
G2iS
10.2023 - Current
- Simplified troubleshooting processes by creating detailed documentation for system configurations, procedures, and best practices.
- Provisioned new software and hardware for use, following established security policies.
- Managed user access rights to maintain a high level of information security while ensuring appropriate levels of accessibility for authorized personnel.
- Maintained a high level of customer satisfaction by providing rapid, accurate response to inquiries and concerns regarding system performance or functionality.
- Improved system performance by identifying and resolving technical issues in a timely manner.
- Completed software updates and assessed security patches for optimized computer use.
- Analyzed system requirements, developing tailored solutions that met or exceeded client expectations.
- Optimized server efficiency through virtualization techniques and capacity planning.
- Improved network performance by monitoring, troubleshooting, and resolving complex technical issues.
- Updated internal customers regarding open tickets and status of resolutions.
Systems Engineer I
Zenith
02.2021 - 08.2022
- Managed and configured VEEAM to automate daily incremental backups, assessed risks for critical infrastructure issues, researched new tools for systems availability, installed and maintained operating systems, monitored system performance, stayed updated on security vulnerabilities, designed security systems, maintained weekly status reports, and configured firewall ACL rules.
- Improved system performance by identifying and resolving technical issues in a timely manner.
- Completed software updates and assessed security patches for optimized computer use.
- Conducted thorough testing of system components, identifying vulnerabilities and mitigating potential risks.
- Streamlined data management processes by designing and implementing relational database systems.
- Managed vendor relationships, negotiating contracts for hardware procurement and ensuring delivery as per schedule.
- Coordinated with stakeholders across departments to gather requirements for system enhancements or new project development.
- Improved network performance by monitoring, troubleshooting, and resolving complex technical issues.
- Updated internal customers regarding open tickets and status of resolutions.
Systems Engineer
Philadelphia Convention Center
02.2019 - 02.2022
- Supported and managed MS Azure configuration, created and implemented a Disaster Recovery Plan, developed a Nutanix environment, managed server backups, mentored Jr
- Systems Engineer, led Help Desk support, and liaised with vendors for technical needs.
- Improved system performance by identifying and resolving technical issues in a timely manner.
- Completed software updates and assessed security patches for optimized computer use.
- Conducted thorough testing of system components, identifying vulnerabilities and mitigating potential risks.
- Streamlined data management processes by designing and implementing relational database systems.
- Managed vendor relationships, negotiating contracts for hardware procurement and ensuring delivery as per schedule.
- Evaluated emerging technologies for potential implementation within the organization''s IT infrastructure to drive continued improvement efforts.
- Trained junior engineers on best practices in information systems engineering and provided guidance on complex projects when needed.
- Assisted in the migration of legacy systems to modern platforms with minimal disruption to business operations.
- Reduced downtime with proactive maintenance, software patches, and regular system updates.
- Provided end-user support, successfully resolving technical issues in a timely manner through troubleshooting techniques.
- Collaborated with cross-functional teams to ensure seamless integration of new systems and applications.
- Developed custom solutions for clients to meet their unique business needs using various programming languages.
- Conducted end-user reviews for modified and new systems.
Network Technician
Philadelphia Housing Authority
09.2014 - 02.2019
- Maintained ISM network applications, verified network integrity and efficiency, assisted with Cisco hardware troubleshooting, managed Active Directory settings, activated security clearance tasks, provided on-call technical support, and documented trouble tickets.
Independent Contractor
Field Nation
09.2001 - 02.2014
- Provided technical field service support, configured and installed operating systems, performed on-site analysis and resolution of desktop problems, responded to technical issues, and coordinated with third-party support for equipment repairs.
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Developed and maintained strong working relationships with clients, leading to repeat business and referrals.
- Communicated effectively with clients throughout the entire project lifecycle, keeping them informed of progress updates or any potential issues that arose.
- Consulted with customers to assess needs and propose optimal solutions.
Education
Associate of Science - Information Systems
ITT Technical Institute
Philadelphia, PA04.2014
Bachelor of Science - CNS-IT
ITT TECH
Philadelphia, PA04.2014
Skills
- Windows OS
- Linux RHEL
- Mac OS
- Powershell
- Nutanix
- Cisco iOS
- Microsoft Exchange
- Access
- Hyper-V
- VMWare
- Virtual Box
- VPN
- SQL
- System monitoring
- Technical Support
- System updates
- Remote Access
- Windows administration
- User Management
- Software Installation
- Desktop troubleshooting
- Server Management
- Virtualization Technologies
- Load Balancing
- Network Troubleshooting
- IP Networking
- Network configuration
- Wireless Networking
- Data Center Operations
- Onboarding
- Application support
- System Upgrades
Timeline
System Administrator
G2iS
10.2023 - Current
Systems Engineer I
Zenith
02.2021 - 08.2022
Systems Engineer
Philadelphia Convention Center
02.2019 - 02.2022
Network Technician
Philadelphia Housing Authority
09.2014 - 02.2019
Independent Contractor
Field Nation
09.2001 - 02.2014
Associate of Science - Information Systems
ITT Technical Institute
Bachelor of Science - CNS-IT
ITT TECH
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