Shannon Schilling
Plantation,FL
Summary
Detail-oriented Administrative Support Professional experienced in patient registration and management of patient flow. Contributed to efficient healthcare operations through meticulous updating of electronic medical records and verification of insurance coverage. Enhanced patient satisfaction and clinic productivity by optimizing appointment scheduling and payment processing.
Overview
20
20
years of professional experience
Work History
Front Desk Check In
Skin and Cancer Associates
Weston, FL
10.2021 - Current
- Checked in patients and completed registration to ensure accurate and efficient patient processing.
- Manage patient flow by providing timely check-in procedures upon arrival and notifying medical support staff of the patient's arrival.
- Complete insurance verification prior to patient visit to determine coverage and benefits limits.
- Scan insurance cards and driver27s licenses.
- Update patient tracking in EMR.
- Updated patient charts in preparation for the following day's appointments.
- Organized and filed patient records to ensure accurate documentation and easy retrieval.
- Operated switchboard for incoming calls, directing them to appropriate departments.
Client Services
Fort Lauderdale Eye Institute
Plantation, FL
03.2021 - Current
- Contacted patients to confirm, reschedule, or cancel appointments, ensuring optimal scheduling and patient satisfaction
- Collected and processed payments on overdue accounts, contributing to improved cash flow and reduced outstanding balances
- Recorded and notated all transactions on EHR system, maintaining accurate patient records and supporting efficient billing processes
Customer Service Representative
Sutherland Health Care Solutions
Coral Springs, FL
10.2016 - 01.2020
- Assisted Lead Team Manager; acted as liaison between supervisor and floor personnel
- Coordinated and managed client appointments to ensure timely service
- Coordinate and manage appointments for new and existing clients
- Verify and maintain documentation for each contact through customer tracking/imaging/workflow systems
- Answered high volume inbound calls on a multi-line switchboard
- Conducted training sessions for new employees to ensure proper onboarding.
Property Manager
Public Storage
Davie, FL
10.2013 - 03.2016
- Facilitated rental process for customers securing storage units
- Conduct welcome, collections, and other types of calls with customers and document computer systems
- Managed customer communications including welcome, collections, and documentation in computer systems
- Entered data into computer systems for accurate record-keeping.
- Conducted monthly inventory checks to track stock levels.
Secretary
All Japs Cars DBA Neemar, Inc
Lauderhill, FL
05.2009 - 09.2013
- Answered incoming calls professionally, transfer calls to the appropriate departments
- Organized and filed documents systematically, submit billing, process payments and invoices
- Managed customer calls and front desk support at All Japs Cars DBA Neemar, Inc dealership.
- Scheduled appointments and coordinated service calendars for sales and repair teams.
- Prepared invoices, receipts, and billing documents for vehicle transactions.
Secretary
Universal Roofing Company
Hollywood, FL
08.2006 - 05.2009
- Handled inbound phone calls to assist customers and address inquiries
- Processed payroll and billing to ensure timely and accurate employee compensation and client invoicing
- Maintained organized filing system for documents
- Process payroll/billing
Education
Diploma - HHA
Career Learning Institute Ft. Lauderdale
Fort Lauderdale, FLDiploma in High School -
Lighthouse Learning Academy Pembroke Pines
Pembroke Pines, FLSkills
- Patient assistance
- Patient onboarding
- Appointment coordination
- Insurance processing
- EMR documentation
- Payment processing
- Financial transactions
- Data management
- Microsoft Office
- Microsoft Word
- Microsoft Excel
- Customer interaction
- Team leadership
- Regulatory compliance
Timeline
Front Desk Check In
Skin and Cancer Associates
10.2021 - Current
Client Services
Fort Lauderdale Eye Institute
03.2021 - Current
Customer Service Representative
Sutherland Health Care Solutions
10.2016 - 01.2020
Property Manager
Public Storage
10.2013 - 03.2016
Secretary
All Japs Cars DBA Neemar, Inc
05.2009 - 09.2013
Secretary
Universal Roofing Company
08.2006 - 05.2009
Diploma - HHA
Career Learning Institute Ft. Lauderdale
Diploma in High School -
Lighthouse Learning Academy Pembroke Pines