Shannon Schmidt
Erie ,PA
Summary
Dynamic and compassionate professional excelling in patient care and customer satisfaction. I significantly enhanced patient experiences and team efficiency. Expert in fostering caregiver relations and managing time effectively, I bring a strong work ethic and commitment to excellence in healthcare and support roles.
Overview
9
9
years of professional experience
Work History
Restaurant Server
Samurai Sushi + Kitchen
08.2024 - Current
- Cultivated warm relationships with regular customers.
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
- Greeted new customers, discussed specials, and took drink orders.
Radiology Support Technician
UPMC Hamot Hospital
10.2023 - 03.2024
- Communicating with the patients and referring physicians regarding appointment details.
- Maintaining accurate records, updating databases and performing other administrative duties as assigned.
- Answer telephone calls, transfer calls to appropriate person. Distributes and verifies patients information and appointments.
Patient Care Technician
Allegheny Health Network- St. Vincent
11.2022 - 08.2023
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
Residential Support Personnel
Barber National Institute
11.2015 - 11.2022
- Maintained open communication with family members regarding their loved ones'' status, needs, accomplishments, and concerns within the residential setting.
- Assisted residents with personal care tasks, ensuring their health, hygiene, and well-being were maintained at all times.
- Facilitated social interactions among residents by organizing group activities and outings that fostered a sense of community.
- Ensured compliance with local regulations governing residential support services through careful documentation of all relevant activities conducted within the facility.
Education
Nursing
UPMC Jameson At Hamot School of Nursing
Erie, PA05-2026
Skills
- Customer satisfaction
- Safety awareness
- CPR certification
- Basic life support
- Emotional intelligence
- Work ethic
- Team work
- Caregiver relations
- Time management
Timeline
Restaurant Server
Samurai Sushi + Kitchen
08.2024 - Current
Radiology Support Technician
UPMC Hamot Hospital
10.2023 - 03.2024
Patient Care Technician
Allegheny Health Network- St. Vincent
11.2022 - 08.2023
Residential Support Personnel
Barber National Institute
11.2015 - 11.2022
Nursing
UPMC Jameson At Hamot School of Nursing
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