Shannon Schmitt
11064 Oak Mesa Dr. Auburn,CA
Summary
A dedicated, personable and highly organized veterinary and animal care professional with 20+ years of experience. Possessing excellent customer service skills and a deep understanding of how the industry works. Passionate about providing exceptional care to both clients and their pets.
Overview
21
21
years of professional experience
Work History
Animal Care Attendant
Placer County Animal Services
06.2024 - Current
- Assess incoming animals behavior and health status to determine appropriate placement within facility and refer to specialized services if necessary..
- Provide compassionate care for animals, ensuring their physical and emotional well-being during their stay at facility.
- Promote safe environment for both staff and animals by adhering to established safety protocols and procedures.
- Enhance facility cleanliness through regular maintenance of animal living spaces, reducing risk of disease transmission.
- Collect, prepare and label samples for laboratory testing, culture, and microscopic examination.
- Contribute to positive public relations efforts by answering inquiries about available animals and providing excellent customer service during visits to facility.
- Reduce stress levels in animals through consistent implementation of behavioral enrichment activities tailored to individual needs.
- Improve animal health by administering vaccinations and medications as per veterinarian's instructions.
- Increase efficiency in daily operations by maintaining accurate records of animal intake, treatments, and dispositions.
Veterinary Receptionist
South Auburn Veterinary Hospital
05.2007 - 06.2024
- Provided top knotch client and patient care with a smile.
- Improved client retention by providing exceptional customer service to pet owners in person and over phone.
- Provided compassionate support during difficult situations such as end-of-life decisions or emergency visits, establishing trust with clients.
- Enhanced client satisfaction by efficiently scheduling appointments, handling check in, check out, billing and payments with ease.
- Managed client/patient database and patient records with care and accuracy. Paper charts and digital records.
- Worked closely with veterinarians and support staff to provide the best care to patients through effective communication and coordination of services.
- Assisted in training new staff members on hospital procedures and software systems, contributing to overall team success.
- Triaged incoming patients to determine treatment needs and urgency of care.
- Contributed to positive work environment through excellent teamwork and collaboration with staff members.
- Promoted clinic services and products through knowledgeable recommendations to pet owners based on their specific needs.
- Coordinated and processed patient referrals and transfer requests through insurance and other medical specialists and documented details in patient charts.
Assistant Horse Trainer
Mark Schuerman Show Horses
01.2004 - 01.2007
Education
High School Diploma -
Saratoga High School
Saratoga, CA01-2001
Skills
- Fluent in veterinary terminology - medical conditions, injuries, treatment plans, surgeries, medications, diets, parasites, vaccines, preventives and more
- Proficient in veterinary software - VetTech, Impromed and DaySmart Vet but quick to learn!
- Passionate about animal care and client education - very patient
- Excellent animal handling and restraint skills
- Good natured, team player
- Excellent communication skills
- Strong work ethic and attention to detail
- Customer oriented, problem solver
- Willing and eager to learn more
Timeline
Animal Care Attendant
Placer County Animal Services
06.2024 - Current
Veterinary Receptionist
South Auburn Veterinary Hospital
05.2007 - 06.2024
Assistant Horse Trainer
Mark Schuerman Show Horses
01.2004 - 01.2007
High School Diploma -
Saratoga High School
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