Shannon Sell
Nappanee,IN
Summary
Recognized for meticulous attention to detail and a strong aptitude for technical support, consistently driving improvements in operational efficiency. Adept at troubleshooting ensuring optimal outcomes and client satisfaction. Committed to fostering innovation and excellence within teams to achieve organizational goals.
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
15
15
years of professional experience
Work History
Customer Service Representative
Heartland
07.2023 - Current
- Provide phone-based assistance to RV dealers and retail customers, addressing and resolving a wide range of inquiries and issues.
- Utilize problem-solving skills to troubleshoot and facilitate solutions, ensuring customer satisfaction and efficient service delivery.
Quality Manager
Heartland
11.2021 - 07.2023
- Managed quality control processes and supervised inspection teams to ensure product standards were consistently met.
- Directed the operations of the Pre-Delivery Inspection (PDI) building to optimize workflow and enhance efficiency.
Lead QC Inspector
Bison
11.2016 - 10.2021
- Led the quality control team, ensuring compliance with industry standards and improving inspection processes.
- Managed the Pre-Delivery Inspection (PDI) building operations, optimizing workflow and maintaining high-quality standards.
Quality Control Inspector
Redwood R.V.
11.2010 - 11.2016
- Conducted comprehensive inspections of residential vehicles to ensure compliance with quality standards and regulatory codes.
- Collaborated with team members to suggest and implement improvements, enhancing overall operational efficiency.
- Assisted in the weighing and release of units for shipment, contributing to the timely distribution of products.
Education
Certificate - Dental Assisting
Michiana Dental Assistants School
Mishawaka, IN03.2009
Skills
- Leadership
- People Skills
- Problem Solving
- Attention to Detail
- Customer Service
- Quality Inspection
- Troubleshooting
- Computer Skills
Timeline
Customer Service Representative
Heartland
07.2023 - Current
Quality Manager
Heartland
11.2021 - 07.2023
Lead QC Inspector
Bison
11.2016 - 10.2021
Quality Control Inspector
Redwood R.V.
11.2010 - 11.2016
Certificate - Dental Assisting
Michiana Dental Assistants School
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