Summary
Overview
Work History
Education
Skills
Timeline
Generic
Shannon Sepeda

Shannon Sepeda

Plainview

Summary

Goal-oriented professional specializing in customer relationship management and effective communication. Demonstrated success in building strong relationships and enhancing customer satisfaction in service-oriented environments.

Overview

14
14
years of professional experience

Work History

Service Advisor

Smith Auto Family
Plainview
02.2024 - Current
  • Guided customers through service inquiries and provided tailored vehicle maintenance recommendations.
  • Coordinated service appointments while ensuring accurate maintenance of service records.
  • Provided detailed explanations of services and pricing to customers.

F&I Manager

Smith Auto Family
Plainview
07.2023 - 02.2024
  • Managed customer financing options and loan applications to facilitate timely approvals.
  • Cultivated relationships with lenders to secure competitive financing rates, enhancing customer offerings.
  • Educated customers on product features, warranties, and financing terms to ensure informed purchasing decisions.

Sales Advisor

Smith Auto Family
Plainview
08.2021 - 07.2023
  • Guided customers in selecting vehicles, leveraging extensive product knowledge to enhance their purchasing experience.
  • Managed inventory levels and coordinated vehicle displays, enhancing sales floor presentation to attract more customers.
  • Cultivated strong relationships with repeat customers, fostering loyalty and retention through personalized service.

Shipping Clerk

Walmart
Plainview
08.2019 - 08.2021
  • Processed incoming and outgoing shipments, contributing to streamlined logistics operations.
  • Maintained accurate inventory records, supporting effective stock management and order fulfillment.
  • Coordinated with warehouse staff to ensure timely order fulfillment, enhancing customer satisfaction.

Branch Manager

Sun Loan Company
Plainview
03.2012 - 08.2018
  • Managed daily operations, ensuring compliance with company policies to maintain branch integrity.
  • Developed customer relationships, enhancing satisfaction and retention rates.
  • Analyzed market trends to shape branch growth strategies and offerings.

Education

BBA - Marketing

Wayland Baptist University
Plainview, TX
03-2021

Skills

  • Customer relationship management
  • Service process optimization
  • Effective communication
  • Problem solving
  • Time management
  • Coaching and mentoring
  • Staff training
  • Attention to detail
  • Goal-oriented mindset

Timeline

Service Advisor

Smith Auto Family
02.2024 - Current

F&I Manager

Smith Auto Family
07.2023 - 02.2024

Sales Advisor

Smith Auto Family
08.2021 - 07.2023

Shipping Clerk

Walmart
08.2019 - 08.2021

Branch Manager

Sun Loan Company
03.2012 - 08.2018

BBA - Marketing

Wayland Baptist University
Shannon Sepeda