Goal-oriented professional specializing in customer relationship management and effective communication. Demonstrated success in building strong relationships and enhancing customer satisfaction in service-oriented environments.
Overview
14
14
years of professional experience
Work History
Service Advisor
Smith Auto Family
Plainview
02.2024 - Current
Guided customers through service inquiries and provided tailored vehicle maintenance recommendations.
Coordinated service appointments while ensuring accurate maintenance of service records.
Provided detailed explanations of services and pricing to customers.
F&I Manager
Smith Auto Family
Plainview
07.2023 - 02.2024
Managed customer financing options and loan applications to facilitate timely approvals.
Cultivated relationships with lenders to secure competitive financing rates, enhancing customer offerings.
Educated customers on product features, warranties, and financing terms to ensure informed purchasing decisions.
Sales Advisor
Smith Auto Family
Plainview
08.2021 - 07.2023
Guided customers in selecting vehicles, leveraging extensive product knowledge to enhance their purchasing experience.
Managed inventory levels and coordinated vehicle displays, enhancing sales floor presentation to attract more customers.
Cultivated strong relationships with repeat customers, fostering loyalty and retention through personalized service.
Shipping Clerk
Walmart
Plainview
08.2019 - 08.2021
Processed incoming and outgoing shipments, contributing to streamlined logistics operations.
Maintained accurate inventory records, supporting effective stock management and order fulfillment.
Coordinated with warehouse staff to ensure timely order fulfillment, enhancing customer satisfaction.
Branch Manager
Sun Loan Company
Plainview
03.2012 - 08.2018
Managed daily operations, ensuring compliance with company policies to maintain branch integrity.
Developed customer relationships, enhancing satisfaction and retention rates.
Analyzed market trends to shape branch growth strategies and offerings.