Shannon Sexton
Covington,KY
Summary
Dedicated and and highly experienced customer service professional with over a decade off experience in delivering exceptional service and developing positive customer relationships. All, while being a team player.
Overview
7
7
years of professional experience
Work History
Server
York Street Cafe
Newport, KY
10.2023 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Server
Dixie Chili
Newport, KY
08.2022 - 01.2024
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
Customer Service Representative
Citi Bank Corporate
Florence, KY
01.2020 - 08.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Met customer call guidelines for service levels, handle time and productivity.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
Sales Associate
Boost Mobile
Covington, KY
05.2017 - 12.2019
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Built relationships with customers to encourage repeat business.
- Helped customers locate products and checked store system for merchandise at other sites.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Listened to customer needs and desires to identify and recommend optimal products.
- Recommended complementary purchases to customers, increasing revenue.
Education
Bachelor of Business - Sales And Marketing Education
Northern Kentucky University
Highland Heights, KY01.2026
Skills
Exceptional customer service
Suggestive Selling
Team Player
Adaptable and Flexible
Upselling
Time management
Communication and Listening
Personable
Multi Tasking
Timeline
Server
York Street Cafe
10.2023 - Current
Server
Dixie Chili
08.2022 - 01.2024
Customer Service Representative
Citi Bank Corporate
01.2020 - 08.2022
Sales Associate
Boost Mobile
05.2017 - 12.2019
Bachelor of Business - Sales And Marketing Education
Northern Kentucky University