Shannon Sharp Carter
Brownsboro,TX
Summary
Professional with 8+ years in notary, real estate, escrow, and customer engagement. Escrow work included resolving title issues, balancing CD/HUD, managing tax prorations, and coordinating closings. Transitioned to Document Specialist, focusing on Quality Assurance for National Underwriters and state policies. Experience in customer relations, service, and satisfaction.
Driven professional with strong foundation in member support and advocacy. Proven ability to address and resolve member concerns efficiently, while fostering collaborative team atmosphere. Recognized for adaptability and commitment to achieving high standards and results in fluctuating environments.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Licensed Texas Online Notary - Texas Notary Certified
06.2022 - Current
- Online Notarization for Real Estate Transactions
- Certified National Notary Signing Agent and Member of National Notary Association
- Experienced with HELOC’s, Refinance, Buyer/Seller Packages, Loan Modifications
- Notarization of various legal documents
- Domestic and International Notarization
- Customer Service engagement with Title, Attorneys, Clients, Lenders
- $100,000 E&O Insurance
Member Advocate – Ehealth
HireMadSkills
08.2025 - 12.2025
- Supported Members during Medicare Annual Enrollment for 2026
- Verified Member enrollment and plan information
- Communicated with Insurance Carriers on Members' behalf
- Researched prescription costs
- Assisted with SSA Extra Help Applications
- Investigated food, disability, and community resources for Members in need
- Used various Carrier portals for information retrieval
- Managed high call volumes and met compliance metrics
- TEAMS Contract Position – Remote
Document Specialist
Genesis 10
02.2023 - 02.2025
- Creation, revision, updates, and review of Title Documents for multiple Underwriters in the United States. These documents included Commitments/Jackets, Policies, Endorsements, Addendums, Deeds
- Complied with ALTA updates released and revised to concur with release dates
- Remained current with Individual State updates that may or may not be ALTA Specific
- Created customized documents requested by Underwriters, Attorneys or Title Offices
- Collaborated with cross-functional teams to identify and resolve documentation discrepancies, ensuring compliance and improving overall workflow
- Contributed to process improvements by identifying recurring documentation errors and recommending corrective actions, resulting in an updated 2-step QA process
- Facilitated training sessions for new and current team members on the improved QA process, enhancing overall team efficiency
- Reviewed and verified documents for accuracy, completeness, and compliance with internal standards and regulatory guidelines, ensuring high-quality deliverables and minimizing errors
- Maintained meticulous records of QA checks, tracked revisions, and provided feedback to ensure continuous improvement in documentation quality
- Executed final testing of enhanced documents, ensuring 100% compliance and accuracy before delivery
- Recruiting Agency for RAMQUEST Contract Employees
- Remote
NotaryCam
06.2022 - 02.2023
- Online Notarization for Real Estate Transactions
- Certified National Notary Signing Agent and Member of National Notary Association
- Experienced with HELOC'S, Refinance, Buyer/Seller Packages
- Notarization of various legal instruments
- Domestic and International Notarization
- Customer Service engagement with Title, Attorneys and Clients
- $100,000 E&O Insurance
Escrow Officer
Texas Pioneer Title
09.2022 - 12.2022
- Licensed Texas Escrow Officer
- Processed/Balanced loans, refi with lenders in multiple states
- Verified and pro-rated taxes, payoffs, and commitments
- Prepared final lending documents
- Reviewed/Cleared Commitment issues
- Sent final packages to notary
- Compliance Team Member identifying overcharges and refunds
- RAMQUEST based software
- Texas Based Title company with multiple offices
Escrow Closer
DOMA
05.2021 - 05.2022
- Licensed Texas Escrow Officer
- Processed/Balanced loans, refi with lenders in multiple states.
- Verified and pro-rated taxes, payoffs, and commitments
- Prepared final lending documents
- Sent final packages to notary
- ResWare based software
- National Underwriting Company with Escrow division focused on Refinance
- Remote
Escrow Officer
East Texas Title Company
08.2017 - 05.2021
- Worked with Texas Department of Transportation obtaining Right of Way Parcels
- Networked with Real Estate Brokerages, Agents, and Lenders
- Planning and organizing Community Events (CE Classes, Workshops, Luncheons)
- Problem Solving/Customer Service
- Post Closing and Recording
- Wiring Proceeds
- Resolved title issues on Schedule C within 4 weeks or less by conducting thorough research and collaborating with titleholders, ensuring smooth property conveyance
- Texas Based title company with nine offices located in the East Texas area
Manager, Media Coordinator
Goodwill Industries of East Texas
03.2009 - 07.2016
- Coordinated purchase of Radio, Print, TV, and Billboard campaigns
- Managed Sheltered workshop
- Increased revenues to $1.5 million in 2 years
- Managed logistics, packaging, inventory.
- Supervised and assisted staff with disabled population
Education
High School Diploma - Social Work
Tyler Junior College
Skills
- Analytical Person
- Customer Satisfaction
- Customer Service
- Escrow Officer
- Initiative-taker
- Microsoft Office
- Multi-tasking
- Networking
- Notary Commission
- Online Notary Commission
- Problem Solving
- Real Estate Transactions
- Experienced Remote Employee
- Strong Organizational Skills
Certification
- Certified National Notary Signing Agent
- National Notary Association
Timeline
Member Advocate – Ehealth
HireMadSkills
08.2025 - 12.2025
Document Specialist
Genesis 10
02.2023 - 02.2025
Escrow Officer
Texas Pioneer Title
09.2022 - 12.2022
Licensed Texas Online Notary - Texas Notary Certified
06.2022 - Current
NotaryCam
06.2022 - 02.2023
Escrow Closer
DOMA
05.2021 - 05.2022
Escrow Officer
East Texas Title Company
08.2017 - 05.2021
Manager, Media Coordinator
Goodwill Industries of East Texas
03.2009 - 07.2016
High School Diploma - Social Work
Tyler Junior College