Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shannon Skarakis

Lakeland,FL

Summary

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

19
19
years of professional experience

Work History

Customer Service Agent

Allegiant
St Petersburg, FL
12.2024 - Current
  • Serve as the point of contact for passengers, assist with check-in, check bags, answer questions, and book future trips.
  • Assist individuals who need extra help through security, to the gate, and off the plane to baggage claim.
  • Provide passenger security to passengers unloading and boarding planes.
  • Move equipment, greet planes, and open the door for arriving planes.

Can Line Operator

Grain Millers
St Angar, IA
07.2021 - 08.2024
  • Ability to work well independently, as well as part of a team, within a fast-paced environment.
  • Excellent communication skills when collaborating with other members of the production team.
  • Flexible and used good problem-solving skills when change occurred.
  • Drove a forklift to transport products to designated facility areas.
  • Able to make minor repairs on machines as needed during shift operations.

Office Shipping Assistant

A to Z Drying
Osage, IA
10.2020 - 07.2021
  • Created and printed paperwork and labels for orders.
  • Needed attention to detail so orders would be completed properly.
  • Filing paperwork.

Children's Librarian

Britt Public Library
Britt, IA
03.2006 - 09.2020
  • Managed cataloging and classification of library materials using Dewey Decimal and Library of Congress systems.
  • Answered patrons' questions at circulation desk.
  • Planned and oversaw summer reading program.
  • Attended to circulation desk by checking books in and out, issuing library cards, placing holds and more.
  • Cleaned and repaired damaged books and library resource materials.
  • Replaced worn labels and barcodes to keep materials in good physical condition.

Education

Bachelor of Arts - Psychology

Buena Vista University
Storm Lake, IA
03-1996

Skills

  • Customer service
  • Problem solving
  • Time management
  • Resourcefulness
  • Empathy and patience
  • Teamwork

Timeline

Customer Service Agent

Allegiant
12.2024 - Current

Can Line Operator

Grain Millers
07.2021 - 08.2024

Office Shipping Assistant

A to Z Drying
10.2020 - 07.2021

Children's Librarian

Britt Public Library
03.2006 - 09.2020

Bachelor of Arts - Psychology

Buena Vista University

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