Shannon Small
Orlando
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Solely responsible for keeping business operations fully compliant with AS9120. Ready to tackle new challenges, advance organizational objectives with dedication and enthusiasm, develop analytical and organizational skills in the General Manager role.
Overview
13
13
years of professional experience
Work History
Accountant
Endries International, Inc.
09.2024 - Current
- Handled day-to-day accounting processes to ensure accuracy.
- Reconciled customer accounts and reviewed expenses.
- Posted customer payments.
- Processed vendor payments and operating expenses.
- Performed collections to ensure cashflow.
- Gathered financial information, prepared spreadsheets, and balanced bank statements to EPDS.
Administrator
ServTronics, Inc.
09.2011 - 09.2024
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy.
- Maintained personnel records and updated internal databases to support top management.
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
- Supervised support staff member, offering guidance, feedback, and mentorship that contributed to their professional growth and development.
- Maintained accurate documentation of company policies and procedures for easy reference by all employees.
- Served as Management Representative for AS9120 as a liaison between the company and our auditor.
- Performed human resources functions, including payroll, managing time off requests and schedules, as well as employee medical, dental, vision, life & supplemental benefits.
- Coordinated company events to boost employee morale.
- Coordinated with IT department to ensure our Document Master List was current, correct, and met AS9120 requirements.
- Streamlined accounting and administrative departments by consolidating and restructuring responsibilities, cutting the department from three down to two people.
- Negotiated with vendors to secure more favorable terms.
- Organized and executed monthly employee training sessions, as required by AS9120.
- Reviewed & maintained customer feedback.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Conducted quarterly reviews of operations and identified areas for improvement.
- Collaborated closely with management to align company goals with broader organizational initiatives.
- Completed all AS9120 Internal Audits, maintained documentation, and ensured compliance.
Education
Bachelor of Arts - Interdisciplinary
University of Central Florida
Orlando, FLMaster of Arts - Education
University of Central Florida
Orlando, FL05-2009
Skills
- Accounting and bookkeeping
- Accounts payable and receivable
- Bank reconciliation
- Account reconciliation
- Accounts payable
- Financial statements
- Attention to detail
- General ledger entries
- Account reconciliation processes
- Audit support
- Office administration
- File organization
- Customer engagement
- Verbal communication
- Document management
- Payroll
- Report preparation
- Calendar management
- Payroll administration
- Managing office supply inventory
- Expense reporting
- Event coordination
- Ethics-focused
- Meeting coordination
- Processing expenses
- Planning events
- Payroll and accounts payable and receivable
- Problem resolution
- Teamwork and collaboration
- MS office
- Administration and reporting
- Documentation and reporting
- Onboarding and orientation
Timeline
Accountant
Endries International, Inc.
09.2024 - Current
Administrator
ServTronics, Inc.
09.2011 - 09.2024
Bachelor of Arts - Interdisciplinary
University of Central Florida
Master of Arts - Education
University of Central Florida
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