Shannon Smith
Ruston,LA
Summary
Student Success Specialist with experience advising over 450 students. Voted Outstanding Advisor by students in the Spring of 2022. Relationship-driven with focus on maximizing student learning by developing positive student culture and structured, supportive environments. Excellent disciplinarian with compassionate, analytical approach to addressing and solving behavior issues. Skilled in overseeing daily activities and planning special events.
Overview
11
11
years of professional experience
Work History
Director of Student Success
Louisiana Tech University College of Business
2022.11 - 2023.11
- Advise 300+ COB students during Orientation
- Serve as the primary advisor to 40+ at-risk students and students placed on academic probation in order to increase retention and improve graduation rates
- Coordinate tutoring programs, workshops, and other academic support services
- Administer, award, and maintain records for College of Business scholarships; Facilitate the scholarship review and selection process.
Student Success Specialist
Louisiana Tech University College of Engineering and Science
2021.05 - 2022.11
- Advise 700+ COES students during Orientation
- Maintain 450 advisees each quarter offering scheduling support, career guidance, and academic resources
- Plan and advise all COES FYE classes for registration, monitor freshmen exam grades for follow-up
- Meet with probation students each quarter
- Assist faculty in reaching students of concern
- Created system for students to find a study group.
Administrative Assistant
Louisiana Tech University College of Engineering and Science
2017.06 - 2020.10
- Maintain 1000+ student files for the Undergraduate Office
- Update curriculum sheets for all COES majors yearly
- Monitor and track data pertaining to COES enrollment and graduation details
- Assist with graduation check sheets and input final grades
- Plan and execute yearly COES special events with attendance of up to100+ students
- Assist with all aspects of running and monitoring COES Undergraduate Studies Office.
Assistant General Manager
Holiday Inn Express and Suites
2016.07 - 2017.05
- Interviewed, hired, and trained new employees
- Scheduled front desk and comp
- Services staff
- Monitor inventory for complimentary services
- Boosted customer satisfaction ratings by resolving customer issues quickly
- Process payroll time, entered invoices for AP
- Promoted from Guest Services Representative to Assistant General Manager for leadership ability November 2016.
Case Manager
Jackson Parish Truancy Assessment Center
2012.08 - 2014.11
- Monitor attendance for all Jackson Parish schools
- Make appointments with parents to complete Informal Service Plan Agreement to ensure compliance in referral programs that were monitored monthly
- Input referrals in timely manner and maintain records.
Education
Master's - Counseling and Guidance, Human Services
LOUISIANA TECH UNIVERSITY
Ruston, LA01.2019
Bachelor of Science - Hospitality Management and Tourism
NORTHWESTERN STATE UNIVERSITY
Natchitoches, LA01.2002
Skills
- Program Management
- Cross-Functional Teamwork
- Academic advising
- Student retention
- Parental Communication
- Academic Intervention
- Planning and coordination
- Student Registration
- Student Engagement
- Faculty Development
Timeline
Director of Student Success
Louisiana Tech University College of Business
2022.11 - 2023.11
Student Success Specialist
Louisiana Tech University College of Engineering and Science
2021.05 - 2022.11
Administrative Assistant
Louisiana Tech University College of Engineering and Science
2017.06 - 2020.10
Assistant General Manager
Holiday Inn Express and Suites
2016.07 - 2017.05
Case Manager
Jackson Parish Truancy Assessment Center
2012.08 - 2014.11
Master's - Counseling and Guidance, Human Services
LOUISIANA TECH UNIVERSITY
Bachelor of Science - Hospitality Management and Tourism
NORTHWESTERN STATE UNIVERSITY
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