Shannon Smith
Medina,OH
Summary
Proactive Executive Assistant/Account Manager with demonstrated experience providing high-level administrative support to company executives. Demonstrates superior communication and problem-solving abilities. Looking to leverage my experience to benefit your company as a Data Entry clerk.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Executive Assistant to the President
The Chisholm Agency
Westlake, OH
05.2023 - Current
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
Licensed Senior Sales Associate
Zingale & Associates of Allstate Insurance
11.2020 - 05.2023
- Carrying out various clerical tasks associated with new and current customers
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing
- Scheduling and attending meetings with referral partners.
Bartender/Server
Winking Lizard Tavern
06.2019 - 12.2022
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs
- Increased sales significantly by upselling higher-end products to customers
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Server
Bar Louie
06.2017 - 01.2020
- Set positive tone for entire dining experience as first point of contact for incoming guests
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Server
Fat Heads Beer Hall
07.2017 - 05.2019
- Set positive tone for entire dining experience as first point of contact for incoming guests
- Worked with POS system to place orders, manage bills, and handle complimentary items
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Sales Consultant
Verizon
01.2017 - 06.2017
- Investigated and resolved customer inquiries and complaints in a timely and empathetic manner
- Achieved top performance by strategically adapting to rapidly changing, competitive environment
- Evaluated customer purchase requirements and recommended best-fit company offerings.
Shift Leader/Key Holder
Palm Beach Tan
06.2014 - 01.2017
- Resolved all customer complaints in a professional manner while prioritizing customer satisfaction
- Provided an elevated customer experience to generate a loyal clientèle
- Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
Nanny/Babysitter
Hocutt Family
06.2012 - 08.2014
- Safely transported child to and from school, medical appointments and extra-curricular activities
- Closely monitored children's play activities to verify safety
- Assisted with meal preparation, light housekeeping and laundry to support family with additional chores.
Education
Bachelor of Business Administration -
Cleveland State University
Cleveland, OHCertification, Optical Technology -
Medina County Career Center
Medina, OHHigh School Diploma, Optical Technology -
Brunswick High School
Brunswick, OHSkills
- Microsoft Office (13 years)
- Sales Experience (8 years)
- Insurance Sales (4 years)
- Client Account Management
- Administrative Support
- Childcare (10 years)
- Customer Satisfaction
- Professional Relationships
- Operational Processes
- Insurance Industry Knowledge
Certification
Ohio P&C Insurance License, 2020
Address
- Rocky River, OH, 44116
Timeline
Executive Assistant to the President
The Chisholm Agency
05.2023 - Current
Licensed Senior Sales Associate
Zingale & Associates of Allstate Insurance
11.2020 - 05.2023
Bartender/Server
Winking Lizard Tavern
06.2019 - 12.2022
Server
Fat Heads Beer Hall
07.2017 - 05.2019
Server
Bar Louie
06.2017 - 01.2020
Sales Consultant
Verizon
01.2017 - 06.2017
Shift Leader/Key Holder
Palm Beach Tan
06.2014 - 01.2017
Nanny/Babysitter
Hocutt Family
06.2012 - 08.2014
Bachelor of Business Administration -
Cleveland State University
Certification, Optical Technology -
Medina County Career Center
High School Diploma, Optical Technology -
Brunswick High School