Shannon Smith
Clinton,AR
Summary
Passionate Jewelry Sales Professional with 14+ years experience in customer service, relationship building, jewelry repair and sales team training. Leveraged product knowledge and motivational skills to enhance team performance and foster long-lasting client relationships.
Overview
16
16
years of professional experience
Work History
Sales Manager
LeeAnn’s Fine Jewelry
05.2021 - 08.2023
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued growth.
- Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
- Worked with Bench Jeweler and assisted in ordering/checking jewelry pieces for perfection after completion of repair.
- Provided ongoing training and mentorship for junior sales staff to help expand professional development and career growth.
Sales Associate
Clinton Jewelry
10.2020 - 05.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Assisted in ordering up to date fashionable and trendy merchandise.
Sales Associate
Faye’s Diamond Mine
09.2007 - 07.2019
- Built relationships with customers to encourage repeat business.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.
- Assisted customers with jewelry repair, cleaning and inspections.
Education
Certificate - Beginning Jewelry Sales, Gemstone And Diamond
DCA
Online03.2023
Jewelry Professional Certification - Jewelry, Colored Stone And Diamond Essentials
Gemological Institute of America
Online07.2015
Skills
- Relationship building
- Sales team training
- Staff management
- Goals and performance
- Product knowledge
- Motivational skills
- Sales expertise
Timeline
Sales Manager
LeeAnn’s Fine Jewelry
05.2021 - 08.2023
Sales Associate
Clinton Jewelry
10.2020 - 05.2021
Sales Associate
Faye’s Diamond Mine
09.2007 - 07.2019
Certificate - Beginning Jewelry Sales, Gemstone And Diamond
DCA
Jewelry Professional Certification - Jewelry, Colored Stone And Diamond Essentials
Gemological Institute of America