Insurance professional with comprehensive understanding of insurance policies and risk management. Proven track record of effectively managing client relationships and resolving claims. Strong focus on team collaboration and adaptability, ensuring reliable and results-driven performance. Proficient in managing patient records, insurance claims, and billing processes for the chiropractic practice.
Hi, I’m
Shannon Smith
Goldsboro,NC
Summary
Overview
7
years of professional experience
1
Certification
Work History
Nackley Chiropractic and Acupuncture
Insurance Specialist-Office Manager
04.2021 - Current
Job overview
- Minimized errors in claims submissions through regular cross-checking of CPT and ICD codes against medical documentation.
- Collaborated with medical staff to obtain necessary documentation, enabling timely submission of accurate claims.
- Streamlined billing processes for improved efficiency through the implementation of electronic payment systems.
- Ensured strict adherence to HIPAA guidelines while handling sensitive patient information during the billing process.
- Improved cash flow by promptly posting payments and reconciling accounts on a daily basis.
Hamm Chiropracitc
Office Manager-AR
06.2018 - 03.2021
Job overview
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Resolved discrepancies in insurance payments by collaborating with carriers.
Education
Wayne Community CollegeGoldsboro, NC
Associate of Science from Medical Office Administration
05-2025
University Overview
- Awarded 2025 Who's Who Among Students at WCC
- WCC Foundation Scholarship Recipient
Skills
- Account management
- Claims management
- Health insurance
- Regulatory compliance
Certification
- North Carolina Board of Chiropractic Examiners Certified Chiropractic Assistant
- MOA Medical Insurance
- MOA Virtual Office Admin
- Microsoft Applications
Timeline
Insurance Specialist-Office Manager
Nackley Chiropractic and Acupuncture
04.2021 - Current
Office Manager-AR
Hamm Chiropracitc
06.2018 - 03.2021
Wayne Community College
Associate of Science from Medical Office Administration
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