Shannon Smith
Quincy,MA
Summary
Persuasive communicator focused on tapping into customer loyalty and bringing delinquent accounts current. Savvy to typical customer responses and prepared to use scripts and personal expertise to overcome objections. Confident and collected in challenging situations.
Overview
2
2
years of professional experience
2000
2000
years of post-secondary education
Work History
Recover specialist
Gavin foundation
Quincy, MA
10.2023 - Current
- Designed and executed recovery strategies tailored to specific types of debt and debtor profiles.
- Developed and maintained positive relationships with clients, ensuring satisfaction and repeat business.
- Worked closely with financial counselors to offer debtors education and resources for financial management.
- Engaged in professional networking to share best practices and innovations in debt recovery.
- Trained new recovery specialists in best practices and company protocols.
- Guided clients in developing skills or strategies for dealing with problems.
- Supported and counseled clients with drug and alcohol addiction.
- Discussed with offenders how such issues as drug and alcohol abuse and anger management problems might have played roles in past criminal behavior
Education
Durfee High School
Fallriver , MassSkills
- Recovery strategy design
- Client relationship management
- Financial counseling collaboration
- Debt education resources
Timeline
Recover specialist
Gavin foundation
10.2023 - Current
Durfee High School