Shannon Spahn
Cedar Rapids,IA
Summary
Dynamic bar manager with a proven track record at Radisson Hotel, excelling in customer service and team leadership. Skilled in inventory management and staff training, I foster a positive environment that enhances guest satisfaction. Committed to problem-solving, I ensure efficient operations while maintaining high safety standards.
Experienced with providing support and guidance to individuals overcoming substance abuse. Utilizes tailored treatment plans to address unique client needs and promote recovery. Strong understanding of motivational interviewing and crisis management, fostering compassionate and trustworthy environment for clients.
Overview
19
19
years of professional experience
Work History
Bar Manager
Radisson Hotel
07.2025 - Current
- Assisted in daily bar operations, ensuring smooth service and customer satisfaction.
- Learned and maintained knowledge of beverage offerings and menu items.
- Supported inventory management by tracking stock levels and placing orders.
- Contributed to a clean and organized bar environment, adhering to safety standards.
Server
Carlos O’Kelly’s
05.2021 - 05.2025
- Delivered exceptional customer service by promptly addressing guest inquiries and needs.
- Collaborated with kitchen staff to ensure timely meal preparation and order delivery.
- Maintained cleanliness and organization of dining area, enhancing overall guest experience.
- Processed transactions accurately using point-of-sale systems, ensuring efficient payment handling.
In Home Day Care Provider
Self Employed
01.2007 - 05.2025
- Developed engaging educational activities to promote child development and learning.
- Maintained a safe, clean, and nurturing environment for children.
- Administered first aid and handled emergencies with composure and efficiency.
- Communicated effectively with parents regarding children's progress and daily activities.
Education
High School Diploma - General
Dubuque Senior High School
Dubuque, IASkills
- Customer Service
- Team leadership
- Problem-solving
- Staff training
- Two years of active sobriety
- Self-awareness
- Relapse prevention
- Client advocacy
- Multicultural competence
- Crisis intervention
Timeline
Bar Manager
Radisson Hotel
07.2025 - Current
Server
Carlos O’Kelly’s
05.2021 - 05.2025
In Home Day Care Provider
Self Employed
01.2007 - 05.2025
High School Diploma - General
Dubuque Senior High School
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