Shannon Spencer

• Built relationships with customers to encourage repeat business.
• Solved customer challenges by offering relevant products and services.
• Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
• Assessed customer needs and utilized suggestive selling techniques to drive sales.
• Provided positive first impressions to welcome existing, new, and potential customers.
• Engaged with customers to build rapport and loyalty.
• Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
• Rotated stock and restocked shelves to maintain product availability and store appearance.
• Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.

• Sealed, packed, labeled and affixed postage on packages to prepare materials for shipping, utilizing postage meters, and sealing tools.
• Initiated proof of delivery documents to trace lost shipments.
• Self-motivated, with a strong sense of personal responsibility.
• Excellent communication skills, both verbal and written.
• Proven ability to learn quickly and adapt to new situations.
• Skilled at working independently and collaboratively in a team environment.
• Passionate about learning and committed to continual improvement.
• Worked well in a team setting, providing support and guidance.
• Managed time efficiently in order to complete all tasks within deadlines.
• Worked effectively in fast-paced environments.
• Worked flexible hours across night, weekend, and holiday shifts.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Strengthened communication skills through regular interactions with others.

Packed household goods for shipping

Took inventory of boxes and furniture

• Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
• Disinfected and mopped bathrooms to keep facilities sanitary and clean.
• Maintained a spotless environment for guests through diligent daily housekeeping tasks.
• Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
• Disposed of trash and recyclables each day to avoid waste buildup.
• Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
• Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
• Used chemicals by following safety protocols and procedures to avoid burns and injuries.
• Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
• Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
• Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
• Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
• Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
• Adhered to professional house cleaning checklist.
• Engaged with guests on room requirements and amenities to promote overall satisfaction.
• Verified cleanliness and organization of storage areas and carts.
• Demonstrated flexibility in adjusting work schedule according to fluctuating occupancy rates.
• Reduced the need for deep cleanings by consistently addressing minor maintenance issues.
• Prioritized guest comfort through attentive service, responding swiftly to special requests or concerns.
• Dusted picture frames and wall hangings with cloth.
• Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
• Improved overall cleanliness ratings by implementing new cleaning techniques and products as needed.
• Coordinated with the front desk to prioritize room assignments based on guest arrivals and departures.
• Increased room availability by managing time wisely and completing tasks within designated deadlines.
• Ensured all rooms met hotel cleanliness standards by conducting regular inspections and addressing any issues promptly.
• Contributed to property upkeep by proactively identifying and reporting maintenance needs to management.
• Streamlined laundry processes, resulting in faster turnaround times for guest linens and towels.
• Enhanced guest satisfaction by maintaining high standards of cleanliness and hygiene in rooms and common areas.
• Provided detailed cleaning services for private residences, leading to repeated booking requests from satisfied clients.
• Facilitated smoother check-in process by ensuring rooms were cleaned and ready well ahead of guest arrivals.
• Improved room readiness efficiency with thorough inspection and timely reporting of maintenance issues.
• Reduced need for chemical cleaners by implementing green cleaning techniques, promoting healthier living space.
• Ensured welcoming environment for guests by arranging room amenities and decorations according to hotel standards.
• Streamlined laundry operations, sorting and treating items according to fabric care specifications.
• Contributed to substantial decrease in guest complaints related to room cleanliness by adopting detail-oriented cleaning approach.
• Ensured compliance with health and safety regulations, conducting regular checks of emergency exits and fire safety equipment.
• Achieved significant reduction in lost and found items through diligent room checks and organized logging system.
• Maintained safety standards by promptly addressing spills and potential hazards in high-traffic areas.
• Fostered positive working relationship with housekeeping and maintenance staff to ensure quick resolution of guest concerns.
• Scrubbed floors with special cleaners and equipment to achieve deep clean.
• Changed bed linens and collected soiled linens for cleaning.
• Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
• Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
• Handled requests for extra linens, toiletries and other supplies.
• Restocked cleaning storage cabinets, carts and baskets for easy use.
• Emptied waste paper and other trash from premises and moved to appropriate receptacles.
• Returned emptied garbage receptacles to proper locations.
• Polished fixtures to achieve professional shine and appearance.