Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shannon Spicer

NASHVILLE,TN

Summary

Dynamic and detail-oriented Surgery Scheduler with extensive experience at both Vanderbilt Children's Hospital and Southeast Eye Specialist.

Proven expertise in medical insurance verification and authorizations, complemented by strong communication skills. Successfully coordinated complex surgery schedules, ensuring seamless patient experiences and efficient operations. Committed to delivering exceptional administrative support and enhancing patient care through meticulous attention to detail.

Overview

25
25
years of professional experience

Work History

Surgery Scheduler

Southeast Eye Specialists
08.2023 - Current
  • Cover two different locations: Nashville and Mt. Juliet
  • Meet with patients to schedule Cataract, Glaucoma, and Cornea surgeries.
  • Get Authorizations for surgery
  • Answer phones for two different locations
  • Send in Eye Drops for upcoming surgeries
  • Get paperwork together for upcoming surgeries
  • Submit billing for surgeries

Appointment Scheduler

Heritage Medical Associates
11.2020 - 07.2023

Coordinate office appointments for multiple doctors

  • Coordinate deliveries including C section and Inductions
  • Responsible for electronic filling of billing for the operation room
  • Documented and collected patient data in Patient Management to maintain accuracy and security

Surgery Scheduler

Vanderbilt Children's Hospital
06.2011 - 01.2020
  • Coordinate surgery schedule with patient, physician and operating room
  • Verify patient eligibility and coverage for procedure and obtain authorizations
  • Responsible for calling each family to give arrival time and eating instructions
  • Responsible for electronic filling of billing for the operating room
  • Documented and collected patient date in EPIC to maintain accuracy and security

Patient Services Coordinator

Vanderbilt Children's Hospital
03.2005 - 05.2011
  • Check in/check out patients for a five-physician practice
  • Make any referring department or radiology testing appointments
  • Answered a three-line phone
  • Responsible for data entry for billing
  • Collected both signatures and copays as needed

Front Desk Coordinator

Tennessee Orthopedic Alliance
04.2000 - 04.2004
  • Check in and out patients for two different practices during the four years employed
  • Answered six-line phone
  • Responsible for pulling clinic charts
  • Responsible for calling each patient to remind them of next day appointment
  • Responsible for taking co-pays

Education

High School Diploma -

Fairview High School
Fairview, TN
06-1989

Skills

Take ownership of any project until completion of each task

Strong Communication skills

Medical Insurance Verification, Authorizations and Referral

Medical Administrative Support

Medical Billing and Payment Process

Timeline

Surgery Scheduler

Southeast Eye Specialists
08.2023 - Current

Appointment Scheduler

Heritage Medical Associates
11.2020 - 07.2023

Surgery Scheduler

Vanderbilt Children's Hospital
06.2011 - 01.2020

Patient Services Coordinator

Vanderbilt Children's Hospital
03.2005 - 05.2011

Front Desk Coordinator

Tennessee Orthopedic Alliance
04.2000 - 04.2004

High School Diploma -

Fairview High School
Shannon Spicer