Kayla Spearman
Louisville,KY
Summary
Results-oriented expert with comprehensive background in surgical scheduling and customer service. Recognized for outstanding problem-solving skills and dedication to teamwork, I am poised to utilize organizational strengths to enhance operational efficiency.
Overview
5
5
years of professional experience
Work History
Surgery Scheduler
Norton Healthcare
Louisville, Kentucky
10.2022 - Current
- Created and managed surgical schedules for multiple surgeons.
- Checked patient insurance and collected pre-authorizations from providers.
- Scheduled procedures, coordinated cases, tests, lab work, or x-rays for patients based on physician orders.
- Communicated with patients about pre-operative instructions clearly.
- Trained new staff on scheduling procedures and software usage thoroughly.
Internet Support Representative
Spectrum
Louisville, Kentucky
10.2021 - 10.2022
- Assisted customers with technical issues via phone and chat support.
- Documented customer interactions accurately in the support ticketing system.
- Diagnosed and resolved internet connectivity issues for customers in a timely manner.
Customer Service Representative
Adecco
Louisville, Kentucky
03.2020 - 10.2021
- Assisted customers with inquiries and resolved issues efficiently.
- Managed customer accounts and updated information in the database.
- Handled inbound and outbound calls while adhering to company policies.
Education
High School Diploma -
Seneca High School
Louisville, KY06-2018
Skills
- Organizational skills
- Task prioritization
- Microsoft Office Suite
- Effective communication
- Schedule coordination
- Office workflow support
- Documentation accuracy
Timeline
Surgery Scheduler
Norton Healthcare
10.2022 - Current
Internet Support Representative
Spectrum
10.2021 - 10.2022
Customer Service Representative
Adecco
03.2020 - 10.2021
High School Diploma -
Seneca High School
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