Shannon Stephenson
Denton,TX
Summary
General Manager of Operations at Heritage Amusements, adept at enhancing guest satisfaction through effective leadership and safety management. Successfully streamlined operations, implemented safety protocols, and trained staff, resulting in improved compliance and operational efficiency. Recognized for exceptional customer service and proactive issue resolution, fostering a culture of continuous improvement.
Overview
1
1
year of professional experience
Work History
General Manager of Operations
Heritage Amusements
Grapevine, TX
05.2025 - 04.2026
- Streamlined daily operations to enhance efficiency and guest satisfaction.
- Coordinated team schedules to optimize resource allocation and reduce downtime.
- Implemented safety protocols to ensure compliance with industry standards.
- Trained staff on operational procedures, fostering a culture of continuous improvement.
- Enhanced customer satisfaction with proactive communication, timely issue resolution, and continuous process improvement initiatives.
Education
Pharmacy Technician
Tarrant County College
Fort Worth, TX07-2015
Skills
- Leadership qualities
- Quick-learning
- Safety procedures
- Crowd control
- Ticket handling
- Customer service
- Safety management
- Ride operations
- Policy compliance
- Ride set up
Timeline
General Manager of Operations
Heritage Amusements
05.2025 - 04.2026
Pharmacy Technician
Tarrant County College