Shannon Strong
Center Ossipee
Summary
Dynamic Restaurant Manager with proven expertise at Wentworth By the Sea, excelling in team management and inventory control. Enhanced customer satisfaction through effective complaint resolution and staff training, leading to improved service quality. Skilled in POS systems, I consistently optimized operations, contributing to increased sales and a welcoming dining atmosphere.
Overview
19
19
years of professional experience
Work History
Restaurant Manager
Wentworth By the Sea
06.2025 - Current
- Assisted in daily restaurant operations to ensure smooth service delivery.
- Learned food safety protocols and adhered to health regulations consistently.
- Supported staff training initiatives to enhance team performance and service quality.
- Managed inventory levels, contributing to efficient stock control processes.
Wait Staff Member
Wentworth By the Sea
11.2024 - Current
- Provided exceptional customer service by attentively addressing guest inquiries and requests.
- Assisted in menu knowledge to enhance dining experience and promote daily specials.
- Maintained cleanliness and organization of dining area to ensure a welcoming environment.
- Collaborated with kitchen staff to coordinate timely food delivery and presentation.
Restaurant Manager
Granite Steak And Grill
04.2016 - 11.2024
- Monitored customer feedback to identify areas for service improvement.
- Developed familiarity with point-of-sale systems for efficient transaction processing.
- Participated in team meetings to discuss operational challenges and solutions.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
Wait Staff Member/ Bartender
Granite Steak And Grill
03.2007 - 11.2024
- Demonstrated excellent multitasking abilities by managing multiple tables simultaneously without sacrificing quality of service.
- Practiced safe, sanitary food handling for preparation and service to maximize pleasant dining experience.
- Contributed to increased sales by upselling menu items and suggesting daily specials to guests.
- Displayed extensive knowledge of menu offerings and ingredients, allowing for informed recommendations to diners with dietary restrictions or preferences.
- Designed and crafted innovative cocktails to enhance customer experience.
- Served high customer volumes during special events, nights, and weekends.
Education
Farmington High School
Farmington, NH06.2005
Skills
- Team management
- Inventory control and record keeping
- Customer engagement
- Staff management
- Point of sale (POS) system operation
- Complaint resolution
- Organization and prioritization
Timeline
Restaurant Manager
Wentworth By the Sea
06.2025 - Current
Wait Staff Member
Wentworth By the Sea
11.2024 - Current
Restaurant Manager
Granite Steak And Grill
04.2016 - 11.2024
Wait Staff Member/ Bartender
Granite Steak And Grill
03.2007 - 11.2024
Farmington High School
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