Shannon Strong
Salt Bar and Kitchen at Wentworth by The Sea
Center,NH
19
years of professional experience
Dynamic General Manager with expertise in team building and operations management. Proven track record of enhancing guest experiences and optimizing labor costs through effective staff training and scheduling.
Work History
General Manager
1 Year 2 Months- Managed daily restaurant operations ensuring exceptional guest experiences.
- Trained and supervised staff to maintain service standards and operational efficiency.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Developed and implemented staff schedules optimizing labor costs while meeting demand.
- Motivated staff to perform at peak efficiency and quality.
Restaurant Manager
1 Year 9 Months- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Engaged with customers to gather feedback on their dining experience.
- Correctly calculated inventory and ordered appropriate supplies.
- Fostered positive work environment, leading to a to decrease in staff turnover.
- Managed staff schedules and maintained adequate coverage for all shifts.
Restaurant Manager
10 Years 7 Months- Conducted regular staff training sessions focusing on customer service best practices.
- Resolved guest complaints promptly, fostering a positive dining atmosphere.
- Collaborated with kitchen team to enhance menu offerings based on customer feedback.
- Monitored inventory levels, ordering supplies to minimize waste and ensure availability.
- Analyzed sales data to identify trends, adjusting strategies for improved performance.
- Reconciled cash and credit card transactions to maintain accurate records.
Bartender/Server
7 Years 1 Month- Crafted and served beverages in a fast-paced, high-volume environment.
- Maintained cleanliness and organization of bar area to ensure efficient service.
- Trained new staff on cocktail preparation and customer service standards.
- Developed seasonal drink menus, enhancing customer experience and engagement.
- Served high customer volumes during special events, nights, and weekends.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Education
High School Diploma
Skills
Operations management
Inventory control
Employee scheduling
Collaborative leadership
Efficient multitasker
Leadership skills
Effective leader
Team management
Problem resolution
Time management
Customer relations
Efficient multi-tasker
Team player
Timeline
General Manager
Latitudes Restaurant at Wentworth By The Sea
06.2025 - CurrentRead More
Restaurant Manager
Salt Bar and Kitchen at Wentworth by The Sea
11.2024 - CurrentRead More
Restaurant Manager
Granite Steak And Grill
04.2014 - 11.2024Read More
Bartender/Server
Granite Steak And Grill
03.2007 - 04.2014Read More
Farmington Highschool
High School Diploma
Read More