Shannon M Struve
Sparks
Summary
Resourceful Hospitality Ambassador known for high productivity and efficient task completion. Skilled in guest relations, conflict resolution, and event coordination, ensuring smooth operations in fast-paced environments. Excel at communication, teamwork, and adaptability, leveraging these soft skills to enhance guest experiences and support organizational goals.
Seasoned Hospitality Ambassador with background in upscale hotel environments. Strengths lie in exceptional customer service, problem-solving abilities and strong intercultural communication skills. Proven track record of increasing guest satisfaction and loyalty while maintaining smooth operations. Demonstrated ability to lead teams effectively, resulting in positive work environments and improved team performance.
Overview
3
3
years of professional experience
2
2
years of post-secondary education
1
1
Certification
Work History
Outreach Hospitality Ambassador
Streetplus (DRP)
Reno
10.2025 - Current
- Welcomed tourists, residents, all people and ensured a positive first impression.
- Assisted in maintaining cleanliness and organization of public areas.
- Provided information about local attractions and services to visitors.
- Responded promptly to guest inquiries and resolved concerns effectively.
- Monitored facility conditions and reported maintenance issues promptly.
- Ensured compliance with safety regulations while performing job duties.
- Greeted people with a friendly and professional demeanor.
- Provided support during large scale events hosted at the facility.
- Responded to and resolved issues or complaints.
- Delivered exceptional service to every person through active engagement, effective listening and well-developed interpersonal skills.
- Paid more personal attention to the unhoused
- Provided transports to approved facilities
- Excellent de-escalation skills
- Collaborated with team members to ensure prompt service
- Security
General Laborer
LaborMax Staffing - Reno
Reno
09.2024 - 10.2025
- Maintained clean and organized work areas throughout job sites.
- Followed safety protocols to ensure a safe working environment.
- Collaborated with team members to complete projects efficiently.
- Drove rental cars for Avis
- Car detailer
- Buffet line runner
- Housecleaner
Events Staff/Security Officer
CSC Crowd Management
Reno
10.2023 - 06.2025
- Monitored premises for security breaches and unauthorized access.
- Patrolled assigned areas to ensure safety and compliance with regulations.
- Responded promptly to incidents, providing immediate support and assistance.
- Collaborated with local law enforcement on safety protocols and emergency procedures.
- Assisted in managing crowd control during events, ensuring public safety.
- Prepared incident reports detailing observations and actions taken during shifts.
- Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
- Guarded restricted areas to prevent unauthorized entry.
- Monitored entrances and exits for unauthorized personnel or prohibited items being brought onto premises.
- Verified photo IDs and tickets to allow guests passage.
- Addressed problems quickly and reported clear information while working under minimal supervision.
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies, and regulations.
Banquet Server/QSR Attendant
GSR/Second Street Marketplace
Reno
10.2024 - 03.2025
- Set up banquet spaces according to event specifications and floor plans.
- Served food and beverages promptly to guests during events and receptions.
- Maintained cleanliness of dining areas and ensured proper table settings.
- Responded to guest inquiries and provided excellent customer service throughout events.
- Collaborated with team members to ensure smooth service flow during peak hours.
- Handled dishware and utensils responsibly, adhering to sanitation standards.
- Assisted in the setup and breakdown of banquet tables, chairs, linens, and other equipment.
- Greeted guests upon arrival and provided assistance throughout the event.
- Provided prompt, friendly service to all guests during banquets or catered events.
- Provided exceptional service to high volume of daily customers.
- Maintained cleanliness of work area throughout shift including tables, chairs and floors.
- Replenished buffet lines with fresh foods as needed.
- Cleared away used plates and utensils following end of meal service.
- Greeted arriving guests and escorted each to assigned tables, took drink orders and answered questions about events.
- Served beverages and appetizers to guests in an efficient manner.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Carried trays of food items from kitchen to dining areas.
- Walked among tables and refilled water and beverage glasses or took orders for more drinks and food.
- Followed proper sanitation guidelines when handling food items.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Organized payment transactions accurately while providing excellent customer service.
- Responded promptly and courteously to guest inquiries and complaints.
- Stocked server areas with supplies before, during and after shifts.
- Upheld exceptional food, beverage and service standards to surpass customer expectations.
Education
Associate of Arts - Psychology
University of Phoenix, Online
Reno, NV 09.2011 - 06.2013
Skills
- Guest relations
- Event coordination
- Safety compliance
- Facility maintenance
- Customer engagement
- Conflict resolution
- Team collaboration
- Problem solving
- Interpersonal communication
- Crisis management
- Food safety awareness
- Strong interpersonal skills
- First aid training
- Initiative and Self-motivation
- Cash handling proficiency
- Reliability and punctuality
- Strong teamwork
- Problem-solving aptitude
- Guest services
- Verbal and written communication
Certification
- Alcohol Awareness card
- Drivers License
Timeline
Outreach Hospitality Ambassador
Streetplus (DRP)
10.2025 - Current
Banquet Server/QSR Attendant
GSR/Second Street Marketplace
10.2024 - 03.2025
General Laborer
LaborMax Staffing - Reno
09.2024 - 10.2025
Events Staff/Security Officer
CSC Crowd Management
10.2023 - 06.2025
Associate of Arts - Psychology
University of Phoenix, Online
09.2011 - 06.2013