Summary
Overview
Work History
Education
Skills
Timeline
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Shannon Sullivan

Fairport,NY

Summary

I'm a enthusiastic and reliable server with over 11 years of experience in fast-paced, high energy environments. My genuine love for customer service allows me to provide a memorable experience for each guest.

Overview

10
10
years of professional experience

Work History

Server/Bartender

B-side
09.2020 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
  • Adapted to diverse customer needs, providing personalized service that increased guest satisfaction.
  • Served high customer volumes during special events, nights, and weekends.

Server/Bartender/Manager

P.F. Chang's
09.2014 - Current
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.

Server/Bartender

Silver Iguana
02.2017 - 12.2019
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.

Education

Criminal Justice

Finger Lakes Community College
Canandaigua, NY

Skills

  • Order Accuracy
  • Reliable and Responsible
  • Attention to Detail
  • Exceptional customer service
  • Suggestive Selling
  • Creating cocktail menus
  • Front of House Management

Timeline

Server/Bartender

B-side
09.2020 - Current

Server/Bartender

Silver Iguana
02.2017 - 12.2019

Server/Bartender/Manager

P.F. Chang's
09.2014 - Current

Criminal Justice

Finger Lakes Community College

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Shannon Sullivan