Shannon Sullivan
Xenia
Summary
Skilled Case Manager with a proven track record at Full Circle Recovery Services, adept in problem-solving and client advocacy. Excelled in case management, ensuring compliance and confidentiality, while actively contributing to team strategies for optimal client support. Facilitated successful client transitions, demonstrating exceptional time management and conflict resolution skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Case Manager
Full Circle Recovery Services
04.2024 - 01.2025
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
- Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
- Completed monthly updates on client's ITP's and ASAM's.
Case Manager
Women's Recovery Center
07.2020 - 03.2024
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Participated as part of treatment team for Fairborn Drug Court.
- Supervised 24+ client's in transitional housing.
- Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
- Collaborated with multidisciplinary teams to address client needs and formulate tailored support strategies.
- Facilitated individual and group sessions to promote positive behavior change for clients.
- Facilitated successful transitions between levels of care by developing detailed discharge plans and coordinating resources.
Education
Associate of Science - Addiction And Recovery
Clark State Community College
Springfield, OH05-2028
High School Diploma -
Madison Plains HS
London, OH05-1992
Certificate of Technical Studies - Cosmetology
Tolles Technical School
Plain City, OH05-1992
Skills
- Problem-solving
- Case management
- Time management
- Case documentation
- Documentation and reporting
- Conflict resolution
- Email and telephone etiquette
- Client advocacy
Certification
- Chemical Dependency Counselor's Assistance (CDCA) Ohio Chemical Dependency Professionals Board 6/2021
Timeline
Case Manager
Full Circle Recovery Services
04.2024 - 01.2025
Case Manager
Women's Recovery Center
07.2020 - 03.2024
- Chemical Dependency Counselor's Assistance (CDCA) Ohio Chemical Dependency Professionals Board 6/2021
Associate of Science - Addiction And Recovery
Clark State Community College
High School Diploma -
Madison Plains HS
Certificate of Technical Studies - Cosmetology
Tolles Technical School
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