Shannon Sykes
Philadelphia,PA
Summary
By focusing on impactful customer relations and precise data management, I significantly improved service efficiency and customer satisfaction, showcasing a blend of hard and soft skills critical for dynamic business environments.
Overview
9
9
years of professional experience
Work History
Service Representative
Board Of Revision Of Taxes
Philadelphia, PA
08.2022 - Current
- Helped large volume of customers every day with positive attitude.
- customer service: Answered phone calls and emails, worked directly with the public, ordered items for the office, data entry, court officer, filing and computer work.
- Maintained comprehensive knowledge of company products and services, ensuring accurate information was relayed to customers at all times.
Pharmacy Technician
Rite Aide Pharmacy
Philadelphia, PA
05.2021 - 10.2021
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
Presentation Expert
Target
Philadelphia, PA
01.2021 - 04.2021
- Elevated team morale with timely recognition of individual achievements via visually compelling performance review slideshows.
- Facilitated collaboration between departments through the use of cloud-based file-sharing platforms for document access and editing purposes.
Sales Associate
American Eagle Outfitters, Inc
Philadelphia, PA
03.2016 - 11.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Clerk
State Farm Insurance Inc
Philadelphia, PA
05.2015 - 09.2015
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Interacted with customers by phone, email, or in-person to provide information.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
Education
Healthcare Studies
Community College of Philadelphia
Philadelphia, PAArchbishop Ryan Highschool
Philadelphia, PA05.2017
Skills
- Customer Support
- Customer Relations
- Database Maintenance
- Organization
Timeline
Service Representative
Board Of Revision Of Taxes
08.2022 - Current
Pharmacy Technician
Rite Aide Pharmacy
05.2021 - 10.2021
Presentation Expert
Target
01.2021 - 04.2021
Sales Associate
American Eagle Outfitters, Inc
03.2016 - 11.2020
Clerk
State Farm Insurance Inc
05.2015 - 09.2015
Healthcare Studies
Community College of Philadelphia
Archbishop Ryan Highschool