Summary
Overview
Work History
Education
Skills
Timeline
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Shannon Sykes

Leland,NC

Summary

Friendly and enthusiastic customer care professional with proven history of customer satisfaction. Ability to multi-task, data entry, answer phone with courtesy and professionalism showing respect to customers and co-workers.

Overview

2
2
years of professional experience

Work History

Customer Care Representative

Golf Barn
04.2024 - Current
  • Helped customers every day with positive attitude and focus on customer satisfaction.
  • Cross-trained and provided backup support for management in filling absentee positions
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
  • Navigated multiple computer systems and applications to find information.
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Assisted call-in customers with questions and orders.
  • Maintained a high level of product knowledge to provide accurate information and support to customers.

Receptionist

Great Clips
08.2022 - 12.2023
  • Greeted incoming customers professionally and provided friendly, knowledgeable assistance.
  • Checked in customers than had not do so online.
  • Kept reception area clean and neat to give customers positive first impression.

Education

No Degree - Associates Degree in Business

Brunswick Community College
Bolivia, NC
05-2025

Skills

  • Customer service
  • Data entry
  • Payment processing
  • Appointment scheduling
  • Multitasking and organization
  • Empathy and patience
  • Active listening
  • Teamwork and collaboration
  • Understanding customer needs
  • Calm and professional under pressure
  • Customer data confidentiality
  • MS office

Timeline

Customer Care Representative

Golf Barn
04.2024 - Current

Receptionist

Great Clips
08.2022 - 12.2023

No Degree - Associates Degree in Business

Brunswick Community College

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Shannon Sykes