Shannon Thaggard
Pelham,GA
Summary
I have over 12 years in customer service and administrative roles. Expertise in scheduling appointments, managing multi-phone lines, and delivering accurate data entry. Committed to enhancing patient experience through effective communication and organizational skills.
Overview
22
22
years of professional experience
Work History
Receptionist
McIntosh Clinic
Thomasville, GA
05.2013 - Current
- Checking patients in and out.
- Answering multi phone lines for 6 providers.
- Putting messages in for all providers.
- Schedule all incoming refer.
- Getting UHC office visit referrals for all providers.
- Scheduled appointments for patients.
Receptionist
ENT Archbold
Thomasville, GA
07.2011 - 05.2013
- Check patients in and out and collect co-pays.
- All referrals
- Traveled to the satellite clinics and collected co-pays
- Scheduled patients for appointments.
- Made deposits.
- Scheduled appointments for patients.
Insurance Clerk
Thomasville Orthopedic
Thomasville, GA
07.2004 - 06.2011
- Check in and check out patients collection co pays.
- Doing all Office Charges and coding .
- Scheduled CT and MRI and Surgeries.
- Scheduled all Workers Comp patients and scheduled there depositions and collected money for these.
- Helped getting medical records for patients.
- Made deposits for the bank.
- Scheduled appointments for patients.
Education
Diploma - Medical Secretary
Thomas Technical School
Thomasville, GA06-1992
High School Diploma -
Central High School
Thomasville, GA06-1989
Skills
- Organization skills
- Time management
- Telephone skills
- Accurate data entry
Timeline
Receptionist
McIntosh Clinic
05.2013 - Current
Receptionist
ENT Archbold
07.2011 - 05.2013
Insurance Clerk
Thomasville Orthopedic
07.2004 - 06.2011
Diploma - Medical Secretary
Thomas Technical School
High School Diploma -
Central High School