Shannon Titus Wallace
Jackson
Summary
Results-driven PeopleSoft Analyst with 10 years optimizing supply chain processes and enhancing financial systems. Expertise in resolving functional security issues, streamlining user access, and implementing solutions that improve operational performance. Skilled in analyzing and maintaining functional security, providing technical support for financial modules, and executing SQL queries to ensure compliance and efficiency.
Overview
20
20
years of professional experience
1
1
Certification
Work History
PeopleSoft Analyst II/Inventory Supply Chain
Nicklaus Children Health System
Miami
10.2015 - 10.2024
- PeopleSoft supply chain Management. Enterprise Performance Management (FSCM, ERP and HCM)
- Managed Purchase orders to supplies and expediting orders.
- Analyzed and maintained functional security objects and role definitions for the PeopleSoft Financials Applications.
- Led and owned the analysis, design, and documentation of all functional security access by analyzing security change requests and modifications to user functions, while assisting in resolving functional access security-related production issues.
- Troubleshot and addressed functional security issues, ensuring prompt resolution of escalations.
- Performing PeopleSoft Query Task. Running Query from Query View and Scheduling weekly query runs.
- Expertise in running the general ledger report and existing Run control ID. Details and summary Ledgers.
- Responsible for the analysis and maintenance of functional security objects and role definitions as it relates to the PeopleSoft Financials Applications.
- Lead and own the analysis, design, documentation of all functional security access analyzing security change requests and changes introduced as results of the modified user functions and assisting in resolution of functional access security related production issues.
- Provided troubleshooting and problem resolution for functional security and resolved security issues, exceptions and escalations when identified.
- Assesses all system changes for functional security support.
- Supported the state Auditors with ongoing development of processes and procedures to strengthen state security environment and internal controls.
- Processed PeopleSoft close purchase orders and requisitions.
- Created PeopleSoft accounts and assigned various roles within the department hierarchy.
- Designed SQL Scripts for roles and Cost Centers for end users.
- People Soft Database with oracle. Version was 9.3,9.4, and 9.5.
- Assisted and IT personnel with training and development of users' documentation.
- Assisted project leaders in establishing project team goals, objectives, and budget while coordinating resource acquisition.
- Provided ongoing troubleshooting and internal support for PeopleSoft financials modules in the finance and supply chain departments.
- PeopleSoft supply chain Management. Enterprise Performance Management (FSCM, ERP and HCM)
System Administrator/ PeopleSoft Admin
Walter Reed Navy Medical Center
Bethesda
05.2014 - 09.2015
- Completed Change order Implementation in PeopleSoft.
- Worked on PeopleSoft processing - Repayments and People Soft item loader.
- Granted user access to specific cost centers in PeopleSoft.
- Developed user roles in PeopleSoft to streamline access and improve security protocols.
- Delivered helpdesk support to over one thousand end users, addressing technical issues and enhancing user experience.
- Expert in remote on-site consultation in the helpdesk environment.
- Managed daily tracking of helpdesk inventory to facilitate prompt service.
- Create and unlock accounts in Active Directory and Active Console.
- Image laptops and Computers with Symantec ghost.
- Respond to user service requests in a timely manner with the ticketing system.
- Assisted customers remotely and on-site having software, hardware, and networking issues.
Deployment Technician
TEK system /L3
Sterling
03.2013 - 04.2014
- Supported users during Windows 7 deployment, ensuring smooth transition.
- Configured and bonded desktop computers for user access.
- Installed printers and software, enhancing user productivity.
- Recorded inventory data for new equipment in Microsoft Excel, streamlining asset management.
Deployment Technician
TEK systems / L3
US Army
02.2013 - 08.2013
- Facilitated Windows 7 upgrades for users, ensuring smooth transition and follow-up support.
- Delivered helpdesk support via telephone, resolving user issues and improving user satisfaction.
- Set up users SIPR and NIPR email accounts.
- Assisted with data migration. Backed up users information for new computer.
Help Desk Technician
TEK systems / L3
US Army
01.2012 - 02.2013
- Resolved day-to-day BES and Blackberry technical issues for improved user satisfaction.
- Trouble shoot, resolved users’ desktop issues.
- Certified new desktop manager and handheld software, as well as new blackberry devices from various carriers.
- Distributed updated UT policy and service book to relevant stakeholders.
- Utilize RIM resources kit and tool to isolate individual user problems.
- Responsible for the certification of new desktop manager and handheld software; certification of new blackberry devices from different carriers.
- Provided Helpdesk technical support for 5,000 users.
- Troubleshoot, resolved users’ desktop issues.
- Created Print Queues for network printers to be installed.
Systems Analyst
TEK systems/AESD ( Army Enterprise Service Desk)
08.2011 - 12.2011
- Collected and analyzed information to evaluate existing or proposed systems, enhancing decision-making processes.
- Troubleshot and resolved hardware, software, and connectivity problems, including user access and component configuration.
- Worked as a team member with other technical staff, such as networking to ensure connectivity and compatibility between systems.
- Developed and maintained comprehensive system documentation to support user training and operational continuity.
- Collaborated with technical staff to ensure system connectivity and compatibility, facilitating seamless integration across platforms.
- Maintained confidentiality regarding the information being processed, stored, or accessed by the network.
Senior Help Desk Technician/System Administrator
Navy Medical Personnel Training and Education Command
09.2008 - 06.2011
- Kept customer informed of progress and resolution of their issues, ensured customers were informed upon arrival as well as departure to manage expectations and ensure customer understanding and agreement of issues and resolution.
- Resolved customer concerns promptly.
- Developed and updated knowledge base to enhance support resources for help desk staff.
- Created and maintained knowledge base for help desk staff.
- Created and managed user/group accounts in Active Directory.
- Managed user access to email and LAN resources.
- Identified tickets that should be escalated to network team for resolution.
- Evaluated and escalated complex tickets to network team for timely resolution.
- Repaired and replaced computer equipment.
- Worked as Systems administrator for Blackberry Desktop Manager - configured devices, installed client on user desktop and added accounts to blackberry server.
- Worked as Systems administrator for Xerox Copier document management software - installed client on user desktop and added accounts to copier server.
- Assisted contracting department with tracking hardware and software inventory.
- Provided support to Audio-Video Specialist during projects.
Residential Student Computer Lab Assistant
Jackson State University
Jackson
01.2005 - 12.2007
- Tracked and responded to service requests using software tools to ensure timely resolutions.
- Established user accounts to facilitate access
- Processed password reset requests for system access
- Delivered courteous and prompt responses to service requests, enhancing user satisfaction.
- Reset user passwords.
- Removed hardware from labs to ensure operational efficiency.
- Installed and removed hardware from labs.
Education
Bachelor of Science - Computer Science
Jackson State University
Jackson, MS08-2008
Skills
- PeopleSoft
- SQL Development
- Oracle
- Database Management
- Application Integration
- Business Intelligence Tools
- Windows
- Data Warehousing Solutions
- Document Imaging Solutions
- Windows
- Mac OS
- Office 365
- Active Directory Domain Controllers
- Firewalls
- VPN
- Virtualization Technologies
- Laptops
- Tablet Administration
- SharePoint
- People Tools
Certification
- Secret Clearance, Active
- Security+ Certification, Active
- CCNA Certification, Active
Timeline
PeopleSoft Analyst II/Inventory Supply Chain
Nicklaus Children Health System
10.2015 - 10.2024
System Administrator/ PeopleSoft Admin
Walter Reed Navy Medical Center
05.2014 - 09.2015
Deployment Technician
TEK system /L3
03.2013 - 04.2014
Deployment Technician
TEK systems / L3
02.2013 - 08.2013
Help Desk Technician
TEK systems / L3
01.2012 - 02.2013
Systems Analyst
TEK systems/AESD ( Army Enterprise Service Desk)
08.2011 - 12.2011
Senior Help Desk Technician/System Administrator
Navy Medical Personnel Training and Education Command
09.2008 - 06.2011
Residential Student Computer Lab Assistant
Jackson State University
01.2005 - 12.2007
Bachelor of Science - Computer Science
Jackson State University