Shannon Toth
Pinson,AL
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
1
1
Certification
28
28
years of professional experience
Work History
Department Manager
Lowes Home Improvement
Trussville, AL
02.2007 - 09.2018
- Analyzed business performance data and forecasted business results for upper management.
- Worked closely with sales associates to complete tasks.
- 2012 top inventory results since store opened
- 2012 top audit score of 93% in district
- 2016 Voice Team captain
- Increased engagement score 12 points which was top score in district
- Safety team member 2016
- Reduced safety claims by 14 from 2015
- Modeled supportive leadership qualities, motivating staff to achieve department goals and promote staff participation and team building.
Store Co-Manager
Winn Dixie Supermarket
Pinson, AL
09.2000 - 04.2006
- Gold buggy award winner 2004
- Closed down Roebuck store as part of bankruptcy settlement
- Responsible for safety in food processing departments
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
Assistant Store Manager
McDonald's
Springville, AL
02.1995 - 03.2000
- Opened new location in Springville Al
- Developed training program for entire store across multiple areas
- Coached and developed store associates through formal and informal interactions.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Handled scheduling for store shifts to achieve adequate staffing.
- Created effective business plans to focus strategic decisions on long-term objectives.
Team Leader
U S Army
Fort Riley, KS
05.1990 - 03.1995
- Responsible for the safety of my 12 person team
- Responsible for the training of 36 soldiers
- Earned Expert Infantry Badge May 1992
- Part of deployment for Operation Desert Shield
- Earned Kuwaiti Freedom Medal for Operation Desert Storm
Supervisor
Kohls Department Store
Trussville, AL
10.2018 - Present
- Monitored employee productivity to provide constructive feedback and coaching.
- Complied with company policies, objectives and communication goals.
- Interviewed applicants, recommended individuals for hiring and evaluated staff performance.
- Coached staff members to develop long-term career goals.
- Maintained positive working relationship with fellow staff and management.
- Set specific goals for projects to measure progress and evaluate end results.
- Provided ongoing training to address staff needs.
- Resolved customer complaints and adjusted policies to meet changing needs.
Education
Training Course in Business
MTP
Atlanta, GA08.2010
Training Course in Business
BOC
Atlanta, GA05.1997
High School Diploma -
Clarkston High School
Clarkston, GA06.1988
Curriculum and Instruction
Dekalb Community College
Dekalb County GAMath, Probabilities, Health
Coursera
OnlineSkills
- Consensus Building
- Performance Management
- Team Supervision
- Problem-Solving
- Motivational Leadership
- Team Building
- Safety and Security
Certification
- Gas powered fork lift
- Order picker
- Reach truck
- Annual safety review
- Driver Armored personnel carrier
Timeline
Supervisor
Kohls Department Store
10.2018 - Present
Department Manager
Lowes Home Improvement
02.2007 - 09.2018
Store Co-Manager
Winn Dixie Supermarket
09.2000 - 04.2006
Assistant Store Manager
McDonald's
02.1995 - 03.2000
Team Leader
U S Army
05.1990 - 03.1995
Math, Probabilities, Health
Coursera
Curriculum and Instruction
Dekalb Community College
High School Diploma -
Clarkston High School
Training Course in Business
BOC
Training Course in Business
MTP