Shannon Towe
Bowling Green,KY
Summary
Dynamic retail professional with a proven track record at Pet Smart, excelling in cash handling and visual merchandising. Recognized for enhancing store operations and customer experience, while effectively training staff and driving sales growth. Committed to fostering teamwork and operational efficiency, resulting in increased foot traffic and improved sales performance.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Assistant Store Manager
Pet Smart
04.2021 - 02.2025
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
Store Team Member
GFS Marketplace Stores
11.2020 - 04.2021
- Maintained general knowledge of departments to help customers quickly locate products and merchandise.
- Increased customer satisfaction by providing exceptional service and promptly addressing concerns.
- Organized and recovered shelves, put away returns, and cleaned spills and messes to maintain high standards throughout sales floor.
- Developed strong relationships with regular customers which increased return visits.
- Maintained a clean and organized store environment, ensuring optimal shopping experience for customers.
- Interacted positively with team members and customers to promote commitment to organization's vision and values.
- Resolved customer complaints professionally, demonstrating empathy and commitment to excellent service.
- Used computer and point of sale system knowledge to process transactions, perform product lookups and verify inventory availability.
Assistant Store Leader
Pet Smart
09.2015 - 06.2020
- Recruited and hired talented individuals bringing depth and experience to organization.
- Actively contributed towards fostering a culture of continuous improvement, supporting the achievement of store-wide objectives.
- Assisted with the successful launch of promotional campaigns, leading to increased sales during peak periods.
- Built relationships with team members to encourage willingness to address concerns and issues.
- Streamlined store operations by effectively scheduling staff and managing resources to meet demand.
- Enhanced visual merchandising efforts, resulting in increased foot traffic and higher conversion rates.
Education
High School Diploma -
North Carolina State Board of Community Colleges
Raleigh, NC01-1994
Skills
- Cash handling
- Visual merchandising
- Sales analysis
- Inventory management
- Employee training
- Customer service
- Team building
- Operational efficiency
- Performance evaluation
- Product knowledge
- Store maintenance
- Customer experience
- Problem-solving
- Staff scheduling
Certification
Veterinary Assistant - Penn Foster Career School, Sept. 2009
Advanced Veterinary Assistant (6 certifications)
Coastal Carolina Community College
Timeline
Assistant Store Manager
Pet Smart
04.2021 - 02.2025
Store Team Member
GFS Marketplace Stores
11.2020 - 04.2021
Assistant Store Leader
Pet Smart
09.2015 - 06.2020
Veterinary Assistant - Penn Foster Career School, Sept. 2009
Advanced Veterinary Assistant (6 certifications)
Coastal Carolina Community College
High School Diploma -
North Carolina State Board of Community Colleges
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