Shannon Tunnell
Lead Epic Analyst
Portland,OR
Summary
Highly skilled Referrals/Cadence Analyst and Team Lead with a strong background in managing projects and driving process improvements. Knowledgeable innovator recognized for advanced system configuration, workflow analysis, data visualization, and project management, fostering team collaboration and adapting to the evolving needs of the organization. Successfully spearheaded multiple high-impact initiatives enhancing operational efficiency and patient access.
Overview
21
21
years of professional experience
5
5
Epic Certifications
Work History
Lead Analyst
The Portland Clinic
02.2020 - Current
- Manage large-scale system cycle changes and performance improvement initiatives requiring exceptional organization skills and coordination, including system-guided scheduling for multiple specialties, increasing MyChart ticket scheduling by 140%
- Implement automated solutions to enhance productivity and minimize third-party vendor expenses; includes the utilization of SMS appointment confirmations through Hello World, as well as patient communications via Campaigns addressing topics such as departing providers, annual Medicare visits, and building relocations
- Significantly increase efficiency of referral processing through automated referral notification events and Auto Status Assignment functionality eliminating 40% of the organization's referrals from workqueues
- Develop customized scheduling and referral dashboards in collaboration with executives and operational leaders to monitor utilization, project progress, resource allocation, and key performance indicators
- Act as organization's Data Courier Administrator, building data migration interfaces, user security, and environment configuration for item protection, archiving, and custom Content Management strategies
- Assist analysts across all applications with advanced Reporting Workbench requests and complex build utilizing custom properties, rules, extensions, and columns
- Collaborate with external organizations, operational leaders, and end users to implement Care Everywhere Referrals Management (CERM), and serve as a subject matter expert for Regional User Groups in Oregon and Washington
- Mentor analysts and manage projects for Cadence, Prelude, and Referrals
Senior Analyst
The Portland Clinic
06.2015 - 01.2020
- Developed tailored solutions to meet specific business needs, enhancing functionality and user experience by integrating information and activities where most convenient, such as customized activity toolbars, alternate sidebar reports, and targeted referral workqueue distribution
- Led a cross-functional team to develop a streamlined process for handling incoming referrals and Care Everywhere messages, resulting in dramatically improved referral and scheduling turnaround time, reduced workload for clinical staff, increased patient satisfaction, more robust referral reporting, and effective interoperability (presented at UGM in 2015)
- Mentored fellow analysts, fostering professional development and delivering support with challenging projects and communications
- Enhanced team productivity and cross-role coverage by implementing centralized project tracking and shared OneNote documentation
Epic Application Analyst
The Portland Clinic
04.2011 - 05.2015
- Successfully implemented Epic software in 6 months, including Cadence and Prelude certification process
- Primary application analyst for Prelude, Referrals, and SER
- Supported Cadence analyst with complex build and projects, such as creating innovative rules to ensure visibility of schedulable orders in appropriate workqueues, along with nested rules to minimize ongoing maintenance
- Translated referral workflows and SQL report code along with report writers to produce annual managed care compliance metrics
- Led implementation of SureScripts HISP and Meaningful Use Transition of Care requirements
- Collaborated with cross-functional teams to analyze workflows, recommend system enhancements, and implement solutions aimed at improving operational efficiency and quality of patient care
Executive Assistant
The Portland Clinic
11.2005 - 04.2011
- Provided comprehensive administrative support for multiple executives while maintaining exceptional attention to detail and professionalism
- Transformed organization's 600 policies and procedures by revising, consolidating, and implementing new policy management software
- Handled confidential and sensitive information with discretion and tact, including matters related to Board meetings, legal proceedings, and patient concerns
- Cultivated strong relationships with business account contacts, created contracts for prospective clients, and ensured accurate scheduling and billing
Registration/Reception
The Portland Clinic
07.2004 - 11.2005
- Enhanced patient experience by efficiently managing registration processes and delivering outstanding customer service at a high-traffic centralized check-in desk
Education
Bachelor of Arts - Psychology
Wheaton College
Skills
- Referrals
- Orders
- Decision Trees
- Workqueues
- Scheduling Optimization
- Care Everywhere
- MyChart
- Campaigns
- Hello World
- Cogito Reporting Tools
- DC Interfaces and Configuration
- Full Cycle Implementations
- Project Management
- Lean Methodologies
- Training Documentation
Certification
- Referrals and Authorizations
- Cadence
- Decision Trees
- Prelude
- EpicCare Ambulatory
- Data Courier
Affiliations
- Epic Governing Council - CareEverywhere Direct Messaging Workgroup
- Regional Users Group - Elected Leader of Direct Messaging Workgroup
Work Preference
Work Type
Full TimeWork Location
RemoteTimeline
Lead Analyst
The Portland Clinic
02.2020 - Current
Senior Analyst
The Portland Clinic
06.2015 - 01.2020
Epic Application Analyst
The Portland Clinic
04.2011 - 05.2015
Executive Assistant
The Portland Clinic
11.2005 - 04.2011
Registration/Reception
The Portland Clinic
07.2004 - 11.2005
Bachelor of Arts - Psychology
Wheaton College
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