- Road Trips
- Travel
- Car camping
- Volunteer work
- Reading
- Yoga
Shannon Unick
Oak Park,IL
Summary
Experienced server with a proven track record of delivering prompt and exceptional customer service in diverse restaurant environments. Skilled in fostering team collaboration, personnel development, and effective resolution of customer and waitstaff issues. Adaptable and reliable, consistently providing fast and high-quality service to ensure guest satisfaction.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Realtor
Beyond Properties Realty
11.2022 - Current
- Assist clients in buying property, ensuring a seamless transaction process
- Research and evaluate comparable properties in order to determine pricing
- Provide clients with information in regards to inspections, financing, and expected costs along the way
- Scheduling and conducting property showings and consultations
- Ensure trust and confidence to all clients
- Collaborate with attorneys, inspectors and lenders in order to establish reliable connections for client contact
- Strong communications and a strong team environment
- Continuous training and personal development
- Develop and maintained a strong network of clients through referrals, networking events, and online marketing strategies
- Assist first-time homebuyers in understanding the process of purchasing a home from start to finish
- Negotiated over 17 contracts and terms of sale on behalf of clients to ensure favorable outcomes for both parties involved
Skycap
Southwest Airlines
01.2015 - 05.2025
- Provide the highest level of customer service to all passengers
- Properly identify customers, adding services, and updating reservations according to their specific needs
- Develop positive relationships with passengers and internal employees on a daily basis
- Frequently assist customers with disabilities
- Used wheelchairs and other assistive equipment to transport handicapped and elderly passengers.
- Explain luggage fees and check-in processes so that travelers were well-prepared and had documents ready
- Responds quickly and effectively to questions from passengers regarding flight schedules, baggage fees and travel directions
- Greets passengers, helped with check-in and managed luggage, strollers, wheelchairs, and car seats
- Inspects luggage for damage prior to storage, reporting issues to patrons
- Responds immediately to any guest requests or concerns and promptly resolved issues
Customer Service Agent
Southwest Airlines
01.2015 - 08.2015
- Handle passengers disrupted by weather with patience and compassion
- Assist customers at the ticket counter, baggage service office, customs, and at the gates
- Create reservations and make ticket changes on a regular basis
- Make independent decisions in demanding situations
- Maintain a positive and helpful attitude in a high volume environment
- Assist large volume of customers every day with positive attitude and focus on customer satisfaction.
- Develop highly empathetic client relationships with the earned reputation for exceeding service standard goals
Server
Scofflaw
08.2013 - 12.2014
- Memorized complex menus and ingredients to communicate frequently updated food and drink options to customers
- Multi-tasked with a positive attitude in a fast paced environment
- Maintained and calculated customer receipts by hand
- Worked efficiently in a high volume restaurant without allowing service to suffer
- Cultivated warm relationships with regular customers
- Used slow periods to restock supplies, ice, trays, and delivery bags
- Bussed and reset tables to keep dining room and work areas clean
- Explained menu items and suggested appropriate options for food allergy concerns
- Resolved customer complaints promptly and professionally to maintain positive reputation
- Set positive tone for entire dining experience as first point of contact for incoming guests
Patient Care Coordinator
Webster Dental Care
08.2011 - 12.2013
- Entered insurance payments on a daily basis and collected clients co-payments
- Frequently used MS Office, Word, Dentrix, and Excel
- Acknowledged and greeted patients upon arrival and dismissal
- Assisted in managing the schedules of eight providers in a growing practice
- Verified insurance benefits and eligibility prior to new patient arrival
- Calculated estimates for treatment plans and presented patients with payments options
- Received and processed a heavy volume of incoming communications
- Stocked and maintained copy machines, fax machines, and printers
- Calculated end of day finance report to submit to management
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Compiled and maintained patient medical records to keep information complete and up-to-date
- Answered incoming calls, scheduled appointments and filed medical records
Server
Lincoln Hall
03.2011 - 08.2013
- Worked with POS system to place orders, manage bills, and handle complimentary items
- Cultivated warm relationships with regular customers
- Explained menu items and suggested appropriate options for food allergy concerns
- Bussed and reset tables to keep dining room and work areas clean
- Consistently provide professional, friendly, and engaging service
- Skilled at multi-tasking in high-energy events with quick turnover
- Experience handling cash and processing payments accurately
- Ability to stand and walk for long periods of time and carry heavy trays
- Team player with a positive attitude and professional demeanor
- Sound grasp of wine and beer terminology
- Ensured high food and beverage quality
- Addressed and fulfilled special customer requests when possible
Server
Old Towne Pub & Eatery
01.2007 - 08.2011
- Serve patrons with food and beverages in a positive and friendly manner
- Ensure accuracy of orders and communicate any special requests to the kitchen
- Excellent communication and interpersonal skills
- Serve orders by picking up and delivering patrons’ choices from bar and kitchen and delivering accompaniments and condiments from service bars
- Check on customers throughout their meal to ensure satisfaction
- Clear tables and reset them for the next customer
- Handle cash and credit card transactions and make change accurately
- Assist with opening and closing duties as needed
Education
High school diploma -
Kaneland High
Maple Park, IL2007
Skills
- Adaptable
- Verbal Communication
- Critical Thinking
- Team member support
- Task prioritization
- Cash handling
- POS operation
- Hospitality service expertise
- Relationship building
- Networking and prospecting
- Client relations
- High volume dining
- Exceptional customer service
Certification
- National Association of REALTORS® (NAR) Membership - National Association of Realtors.
- Accredited Buyer's Representative (ABR) - Real Estate Buyer's Agent Council (REBAC).
Interests
Timeline
Realtor
Beyond Properties Realty
11.2022 - Current
Skycap
Southwest Airlines
01.2015 - 05.2025
Customer Service Agent
Southwest Airlines
01.2015 - 08.2015
Server
Scofflaw
08.2013 - 12.2014
Patient Care Coordinator
Webster Dental Care
08.2011 - 12.2013
Server
Lincoln Hall
03.2011 - 08.2013
Server
Old Towne Pub & Eatery
01.2007 - 08.2011
High school diploma -
Kaneland High
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