Shannon Ursprung
Seal Beach,CA
Summary
Resourceful Bartender Shift Manager known for high productivity and efficient task completion. Specialized skills include inventory management, customer service excellence, and staff training. Excel in leadership, communication, and problem-solving to enhance team performance and guest satisfaction.
Overview
18
18
years of professional experience
Work History
Bartender/Shift Supervisor
Romano's Macaroni Grill
Tustin, CA
12.2014 - 06.2024
- Organized storeroom inventory of supplies such as cups, napkins, straws.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Assisted in setting up the bar for service shift.
- Utilized point-of-sale systems to process payments accurately and efficiently.
- Provided exceptional customer service by addressing customer complaints promptly and efficiently.
- Checked identification cards for proof of age prior to serving alcohol beverages.
- Provided drink suggestions to customers based on their preferences.
- Adhered to state regulations regarding serving alcohol responsibly.
- Greeted customers and provided excellent customer service.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Resolved customer complaints in a professional manner.
Server
Hof's Hut
Long Beach, CA
05.2006 - 02.2014
Education
High School Diploma -
Waukegan East High School
Waukegan, IL06-1991
Skills
- Beverage Preparation
- Suggestive Selling
- Excellent judgment
- Engaging personality
- Sales expertise
- Outstanding customer service
- Responsible Alcohol Service
- Menu knowledge
- Maintaining a clean bar
- Anticipating guest needs
- Opening and closing procedures
- Handling Customer Complaints
- Staff Motivation
- Training and mentoring
- Relationship Building
- Delegating Work
- Employee Training
References
References available upon request.
Timeline
Bartender/Shift Supervisor
Romano's Macaroni Grill
12.2014 - 06.2024
Server
Hof's Hut
05.2006 - 02.2014
High School Diploma -
Waukegan East High School
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