Shannon Vandermark
Waukesha
Summary
Dedicated Health Unit Coordinator with over 14 years of experience in healthcare environments. Expertise in managing patient admissions and discharges while ensuring adherence to HIPAA regulations. Committed to fostering a welcoming atmosphere and enhancing interdepartmental communication for improved patient care.
Overview
24
24
years of professional experience
Work History
Health Unit Coordinator
Children's Wisconsin Hospital
Milwaukee, WI
01.2012 - Current
- Coordinated patient admissions and discharges, ensuring seamless communication between departments.
- Assisted with processing patient admissions, transfers and discharges.
- Managed multiple priorities simultaneously while maintaining attention to detail under pressure in a fast-paced healthcare environment.
- Increased efficiency in the workplace by training new Health Unit Coordinators on policies, procedures, and software applications.
- Responded to patient call lights to expedite appropriate follow-through.
- Ensured patient safety through strict adherence to HIPAA regulations and maintaining confidentiality of sensitive information.
- Contributed to a welcoming environment for patients and their families as the first point of contact at the health unit''s reception desk.
- Entered work orders into computer system for appropriate departments regarding maintenance issues and biomed needs.
- Facilitated smooth transitions during shift changes by diligently preparing handoff reports for incoming staff members.
- Fostered culture of safety and cleanliness by overseeing regular maintenance and sanitation of unit, contributing to infection control.
Health Unit Coordinator
Community Memorial Hospital
Menomonee Falls, WI
05.2002 - 03.2011
- Scheduled appointments and procedures, optimizing clinic workflow and resource allocation.
- Trained new staff on operational protocols, improving overall team efficiency and service delivery.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Enhanced communication between medical staff by promptly answering phone calls, relaying messages, and responding to inquiries.
- Helped troubleshoot equipment failures such as call system, portable phones, WOWs and other unit devices.
- Served as an integral part of the health unit by willingly taking on additional responsibilities as needed, demonstrating adaptability and teamwork.
- Aided physicians'' workflow efficiency by accurately transcribing orders into appropriate systems.
Education
Associate of Applied Science - Health Information Technology
Waukesha County Technical College
Pewaukee, WI05-2027
Medical Coding - Medical Coding
Waukesha County Technical College
Pewaukee, WI12-2025
Skills
- Professionalism and ethics
- Critical thinking
- Paperwork processing
- Training and mentoring
- Interdepartmental coordination
- HIPAA compliance
- Medical terminology proficiency
- Chart assembly
- Unit reception
- HIPAA guidelines
- Epic systems
Timeline
Health Unit Coordinator
Children's Wisconsin Hospital
01.2012 - Current
Health Unit Coordinator
Community Memorial Hospital
05.2002 - 03.2011
Associate of Applied Science - Health Information Technology
Waukesha County Technical College
Medical Coding - Medical Coding
Waukesha County Technical College