Summary
Overview
Work History
Education
Skills
Additional Information
Certification
Waterpolo
Timeline
Generic

Shannon Wade

Portland,OR

Summary

Friendly and personable group leader trained in helping participants of all skill levels enjoy and engage in activities. Effective keeping everyone safe and events fun for all involved. Specializing in de-escalation. Approached each day and unique challenges with enthusiasm, patience and humor. Organized and dependable candidate who is able to manage multiple priorities with a positive attitude. Willingness to take on added responsibilities if the need arises

Overview

5
5
years of professional experience
1
1
Certification

Work History

Shift Leader

Starbucks
03.2023 - Current
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed cash and credit card transactions accurately using POS software.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
  • Enforced company policies and regulations with employees.

Barista Trainer

Starbucks
08.2020 - Current
  • Customized training strategies based on individual barista knowledge, experience and strengths.
  • Handled cash and processed payments accurately to avoid errors.
  • Taught proper procedures and strategies for success to new employees.
  • Interpersonal communications with varying team members.
  • Recommended different techniques to achieve goals that are trying to be achieved
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Maintained regular and consistent attendance and punctuality.
  • Set and achieved goals for professional development and advancement.
  • Handling concerns and interactions with costumers
  • Time Management
  • Attention to small details
  • Using deescalation training to help costumers that are upset and frustrated

Recreation Leader

Greater Vallejo Recreation District
06.2019 - 03.2020
  • Developed positive and productive relationships with kids, parents and staff.
  • Engaged participants in recreational activities and team-building exercises.
  • Planned and evaluated recreation and athletic programs with recreation director to support community.
  • Supervised groups of up to 40 children under age 13 from arrival through departure at end of day.
  • Transitioned participants between activities, rest periods and field trips.
  • Provided clear instruction to activity and program participants to deliver fun and safety.
  • Kept track of allergies and dietary restrictions, verifying correct meals and snacks were given to campers.
  • Resolved conflicts that arose between students by using deescalation training.
  • Communicating and helping correct behavioral issues that arose between students

Education

Bachelor of Science - Public Health Studies: Pre Medical Track

Portland State University
Portland, OR
06.2024

High School Diploma -

Visions in Education
Carmichael, CA
08.2020

Skills

  • New Hire Training
  • Special Assignments
  • Adaptive and Creative
  • Conflict Mediation
  • Excellent Memory
  • Professional Relationships
  • Performance Improvement
  • Team Leadership
  • Team Player
  • De-escalation Training
  • Production Scheduling
  • Team Collaboration and Leadership
  • Safety Processes and Procedures

Additional Information

Melany Esquivel-Manager at Starbucks Coffee Company

Contact: +1 (503) 830-4045 | +1 (503) 221-5035

Brittany Gillette- Barista Shift Lead at Starbucks Company

+1 (946) 702-0619 | brittanydg19@yahoo.com


Certification

  • CPR Certified
  • First Aid Training

Waterpolo

  • Varsity Sport 2017-2019

Timeline

Shift Leader

Starbucks
03.2023 - Current

Barista Trainer

Starbucks
08.2020 - Current

Recreation Leader

Greater Vallejo Recreation District
06.2019 - 03.2020

Bachelor of Science - Public Health Studies: Pre Medical Track

Portland State University

High School Diploma -

Visions in Education

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