Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Ariana Agodong

Honolulu,Hawaii

Summary

Proactively manages team needs while putting a heavy emphasis on everyday demands. Successful planner who effectively coordinates workflows and schedules to fulfill business demands. Having a strong work ethic and an inventive and positive attitude. A candidate who is reliable and organized and who successfully manages many priorities. Shows willingness to accept more duties in order to achieve team objectives. Strong organizational skills and a team player who pays attention to detail. Is able to manage several projects at once with great accuracy.

Overview

2
2
years of professional experience

Work History

Shift Leader

Junbi
10.2022 - Current
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed cash and credit card transactions accurately using POS software.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Oversaw daily operations of service team, delegated tasks, and trained new staff.
  • Cultivated warm relationships with regular customers.
  • Kept register accurate through correct billing, payment processing, and cash management practices.

Cashier/Barista

Honu Bakery
08.2021 - 08.2022
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Controlled line and crowd with quick, efficient service.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Memorized recipes for specialty coffee beverages and seasonal offerings.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.

Cashier/Crew Member

Matcha Cafe Maiko
08.2021 - 01.2022
  • Cleaned and organized condiment and beverage stations to maintain tidiness.
  • Demonstrated excellent multitasking skills, balancing customer orders and requests to maintain satisfaction.
  • Collected trash from empty tables to maintain clean and tidy dining area.
  • Operated and sanitized kitchen and food preparation equipment.
  • Learned duties for various positions and provided backup at key times.
  • Accurately handled register transactions while providing excellent customer service.
  • Helped customers navigate applications and in-store technology to deliver best-in-class experiences.

Employee

Lahaina Shave Ice
03.2021 - 06.2021
  • Facilitated communication and collaboration with employees and management to encourage teamwork and rapport.
  • Processed new hires, transfers, and separations.
  • Greeted customers entering store and responded promptly to customer needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Education

High School Diploma -

President Theodore Roosevelt High School
Honolulu, HI
05.2022

Skills

  • Coaching and Mentoring
  • Verbal and Written Communication
  • Inventory Management
  • Customer Service Excellence
  • Credit and Cash Transactions
  • Telephone Reception
  • Food and Beverage Experience
  • Conflict Resolution Techniques
  • New Hire Training
  • Suggestive Selling

Languages

Japanese
Limited Working
Spanish
Elementary
Korean
Limited Working

Timeline

Shift Leader

Junbi
10.2022 - Current

Cashier/Barista

Honu Bakery
08.2021 - 08.2022

Cashier/Crew Member

Matcha Cafe Maiko
08.2021 - 01.2022

Employee

Lahaina Shave Ice
03.2021 - 06.2021

High School Diploma -

President Theodore Roosevelt High School

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Ariana Agodong