Shannon Walker
Community & Non-Profit
Dallas,TX
Summary
Progressive Organizer well-versed in organizational and representational issues to lead effective Human Rights campaigns. With over 12 years of experience specializing in LGBTQ issues and assist in devising activities to recruit, coordinate and engage large mobilizations toward action. Self-motivated and disciplined in planning and tracking priorities, working flexible hours, including evenings and weekends, to accomplish goals.
Overview
7
7
years of professional experience
3
3
years of post-secondary education
Work History
Executive Director
Nu Transgender Movement, Inc
Dallas, TX
06.2016 - Current
- Aligned organizations vision, goals and objectives with company strategy to achieve consistently high results.
- Met with community members to assess needs and provided support to attain community and organizational goals.
- Referred clients to appropriate community agencies and organizations to meet treatment needs.
- Developed programs and monitored effectiveness against clients individual needs.
Training Specialist
Dallas Police Academy
Dallas, TX
04.2017 - 12.2020
- Ensured long-term staff excellence by implementing updated and continuous competence training initiatives such as sensitivity modules, interactive programs and language labs.
- Developed lesson plans, instructional materials and written practice tests for language labs and competency training courses.
- Coordinated workshops for over 100 cadets to better understand gender identity, acceptable verbiage and aligning empathy with human behavior.
- Conducted orientation sessions to assess skill levels and areas of strength and weakness.
Customer Service Representative/Email Support Representative
PFSweb
Dallas, TX
02.2016 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
- Entered customer interaction details into I-Commerce Data Integration to track requests, document problems and record solutions offered.
Intervention Specialist
Abounding Prosperity, Inc
Dallas, TX
10.2019 - Current
- Developed and created programs and monitored effectiveness against individual participant needs.
- Strengthened training and nursing knowledge by taking part in continuing education programs and diversity workshops.
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
Education
Bachelor of Science - Business Administration
Southern New Hampshire University
Hooksett, NH 12.2019 - Current
Cosmetology - Cosmetology
Aveda Arts & Science Institute Dallas
Dallas, TX 11.2015 - 12.2015
GED -
North Texas Job Corps
McKinney, TX 04.1998 - 05.1998
Skills
Public Speaking
Workshop Coordination
Identifying Problems
Conflict Resolution
Effective Time Management
Customer Service
Teamwork/ Collaboration
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Bachelor of Science - Business Administration
Southern New Hampshire University
12.2019 - Current
Intervention Specialist
Abounding Prosperity, Inc
10.2019 - Current
Training Specialist
Dallas Police Academy
04.2017 - 12.2020
Executive Director
Nu Transgender Movement, Inc
06.2016 - Current
Customer Service Representative/Email Support Representative
PFSweb
02.2016 - Current
Cosmetology - Cosmetology
Aveda Arts & Science Institute Dallas
11.2015 - 12.2015
GED -
North Texas Job Corps
04.1998 - 05.1998