Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shannon Wanamaker

Vancouver

Summary

Results-driven client relations manager bringing several years of experience in customer service, communications, and fine dining. Skilled in developing lasting client rapport based on knowledgeable support and consistent service. Proficient in developing and applying an individual experience for each client while maintaining goals and standards. Demonstrated success in building networks and supporting branding objectives.

Overview

20
20
years of professional experience
2
2
years of post-secondary education

Work History

Director of Sales and Marketing

Zena Forest Products
Salem
03.2021 - 08.2024
  • Executing and managing the full sales cycle
  • Manage CRM and all client communications
  • Led sales team in executing targeted campaigns for product promotion and customer engagement.
  • Coordinated product launches by collaborating with production and distribution teams effectively.
  • Coordinate and conduct all client presentations and company tours

Lead Hostess

Five Crowns
Corona del Mar
06.2010 - 06.2011
  • Welcomed guests and managed seating arrangements with an efficient cadence for fine dining.
  • Trained and supervised junior hostesses in daily operations.
  • Coordinated reservations and large/private party’s.

Lead Hostess / Server

Brasserie Pascal
Newport Beach
05.2008 - 05.2010
  • Managed seating arrangements to optimize guest flow and enhance a fine dining experience.
  • Trained and mentored junior host staff on customer service best practices.
  • Coordinated with kitchen and wait staff to ensure timely service and guest satisfaction.
  • Provided wine service as needed to maintain a five star experience.

• Coordinated large and private parties

as management’s liaison

Server

Gina’s Pizza
Corona del Mar
01.2005 - 04.2008
  • Provided exceptional customer service in a fast-paced dining environment.
  • Managed table assignments and ensured timely food delivery to patrons.
  • Collaborated with kitchen staff to ensure accurate order preparation.

Education

Bachelor of Science - Business

California State University, Fullerton
Fullerton, CA
02.2009 - 08.2011

Skills

  • Customer Service Focused
  • Effective Communications
  • Time management
  • Sales Strategy
  • CRM management
  • Customer engagement
  • Brand positioning
  • Strategic planning
  • Relationship building
  • Team leadership
  • Negotiation skills
  • Problem solving
  • Competitor analysis
  • Merchandising strategy
  • Sales training
  • Pricing strategy
  • Key account management

Timeline

Director of Sales and Marketing

Zena Forest Products
03.2021 - 08.2024

Lead Hostess

Five Crowns
06.2010 - 06.2011

Bachelor of Science - Business

California State University, Fullerton
02.2009 - 08.2011

Lead Hostess / Server

Brasserie Pascal
05.2008 - 05.2010

Server

Gina’s Pizza
01.2005 - 04.2008
Shannon Wanamaker