Shannon Wasserbeck
Daytona Beach,Florida
Summary
Highly motivated and detail-oriented Supply Chain major seeking a Sales Representative position to leverage analytical and communication skills, coupled with a strong understanding of supply chain dynamics, to drive sales and foster lasting customer relationships.
Overview
7
7
years of professional experience
Work History
Bartender
Rock Bottom Brewery
01.2017 - Current
- Customer Service Skills: Demonstrated exceptional customer service skills by addressing diverse customer preferences and ensuring a positive experience, resulting in increased customer satisfaction.
- Communication Skills: Developed clear and persuasive communication skills while interacting with a diverse clientele, facilitating effective communication, and contributing to a vibrant customer-focused atmosphere.
- Upselling and Cross-Selling: Successfully implemented upselling techniques, resulting in increased sales and revenue. Consistently exceeded revenue targets by proactively recommending additional products and services.
- Listening Skills: Developed strong listening skills by attentively understanding customer preferences and adapting recommendations, leading to improved customer satisfaction and repeat business.
- Building Rapport: Established and maintained positive relationships with customers, creating a welcoming atmosphere. Transferred these relationship-building skills to enhance client connections in a sales-oriented role.
- Problem-Solving: Demonstrated effective problem-solving skills by promptly addressing customer concerns and ensuring a positive resolution, contributing to a proactive approach in a sales environment.
- Multi-Tasking: Thrived in a fast-paced environment by successfully multitasking and handling diverse customer needs simultaneously, translating this capability into effective time management in a sales role.
- Attention to Detail: Developed a keen attention to detail in managing cash transactions and order accuracy, skills easily transferable to the meticulous nature of sales documentation and order processing.
- Team Collaboration: Collaborated effectively with colleagues to ensure smooth operations during busy shifts, reflecting the importance of teamwork in achieving sales targets.
- Adaptability: Adapted quickly to changing circumstances in a high-energy bartending environment, illustrating a strong ability to adjust to dynamic sales scenarios.
Education
Bachelor of Science - Supply Chain Management
Daytona State College
Daytona Beach, FL05.2023
Skills
- Sales and Negotiation
- Supply Chain Management
- Relationship Building
- Customer Service
- Market & Data Analysis
- Microsoft Office Suite
- Communication and Presentation
- Team Collaboration
- Time Management
- Suggestive Selling
- Basic Accounting
- Engaging Personality
Projects
Supply Chain Optimization Project
- Led a team of four students to analyze a real-world supply chain issue for a local retailer.
- Conducted data analysis and proposed solutions to reduce excess inventory costs by 15%.
- Presented findings to the company's management team, receiving positive feedback.
Demand Forecasting Case Study
- Utilized historical sales data and statistical methods to improve demand forecasting accuracy by 10% for a fictitious company.
- Created a comprehensive report outlining the process and recommendations for implementation.
Supplier Relationship Management (SRM) Case Study
- Examined the importance of effective SRM in enhancing supply chain performance.
- Analyzed a case study and proposed recommendations for improving supplier relationships and negotiation strategies.
Timeline
Bartender
Rock Bottom Brewery
01.2017 - Current
Bachelor of Science - Supply Chain Management
Daytona State College
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