Shannon Wedding
Summary
Dynamic leader with a proven track record at Gartner, excelling in strategic planning and vendor management. Achieved triple-digit growth in engagement through innovative product management and effective team building. Skilled in KPI measurement and fostering strong account relationships, driving significant value for stakeholders and enhancing overall program success.
Overview
19
19
years of professional experience
Work History
Vice President, Program and Product Management
GARTNER
Fort Myers
01.2016 - 01.2026
- Developed playbook for vendor engagement leveraging experience and understanding of vendor organizations and what will drive them participate in the program.
- Determined appropriate KPIs for measuring success and set all team goals to exceed program expectations.
- Established sourcing strategies and marketing plans for vendor utilization, strengthening vendor value proposition for Peer Insights.
- Built team for vendor management within Gartner’s Peer Insights platform, enhancing vendor engagement.
- Established processes for administrative support of vendor relationships including utilizing resources in overseas offices for cost control and efficiency purposes.
- Led roadmap development for back-office system, integrating multiple product management strategies.
- Exceeded triple digit growth month over month for usage and engagement with back-office platform.
SENIOR DIRECTOR, SERVICES & SUPPORT
KEYEDIN SOLUTIONS
Fort Myers
01.2014 - 01.2016
- Held full accountability for all service contract development and maintenance for new customer implementations and future service engagements.
- Ensured delivery of customer requirements through product management and development planning, aligning services with client needs.
- Oversaw three product areas: Manufacturing, Sign Manufacturing, and PAAS; developed marketplace demand plans that identified organic growth opportunities through assessment of customer accounts and analysis of market trends.
- Developed channel management plans and documentation for onboarding program while overseeing global software support staff and service agreements.
- Supervised pipeline, business forecasting, monthly invoicing, and expenses.
- Supervised learning management system utilized for customer training programs, implementations, and partner development.
DIRECTOR, PARTNER CHANNEL AMERICAS
KEYEDIN SOLUTIONS
Fort Myers
01.2013 - 01.2014
- Cultivated business relations with key personnel at partner accounts, managing partner pipeline and forecasting to define global view of projected Monthly Recurring Revenue.
- Executed targeted recruitment plans to secure new partners, enhancing overall partner network.
- Collaborated with Global Marketing in creation and delivery of on-time and within budget marketing campaigns resulting in achievement of recruitment activity standards.
- Led Partner Enablement Team to ensure high partner satisfaction and engagement.
- Supervised, reviewed, and provided channel partner feedback in regard to performance reports and action plan realignment processes resulting in exceptional performance.
CLIENT DELIVERY EXECUTIVE
KEYEDIN SOLUTIONS
Fort Myers
01.2012 - 01.2013
- Delivered escalation support for clients, improving client satisfaction processes across organization.
- Trained internal team members on promoting and upselling services, enhancing overall service offerings.
- Supported project manager and implementation team throughout project timeline while tracking implementation progress to ensure scope, budget, and timely delivery.
- Planned account strategies leveraging product portfolio expertise and innovative service capabilities, enhancing support options.
CLIENT DELIVERY EXECUTIVE
EPICOR RETAIL
Remote Employee, Fort Myers
01.2011 - 01.2012
MANAGER, CLIENT SERVICES
EPICOR RETAIL
Newburgh
01.2007 - 01.2010
SOFTWARE IMPLEMENTATION PROJECT MANAGER
EPICOR RETAIL
Newburgh
01.2007 - 12.2007
Education
Bachelor of Science - Business Administration, Marketing & HR Management Emphasis
MARIST COLLEGE
Poughkeepsie, NYSkills
- Product management
- Project management
- Strategic Planning
- KPI measurement
- Financial Oversight
- Vendor management
- Account management
- Account development
- Process redesign
- Leadership Development
- Team mentoring
- Relational Leadership
Timeline
Vice President, Program and Product Management
GARTNER
01.2016 - 01.2026
SENIOR DIRECTOR, SERVICES & SUPPORT
KEYEDIN SOLUTIONS
01.2014 - 01.2016
DIRECTOR, PARTNER CHANNEL AMERICAS
KEYEDIN SOLUTIONS
01.2013 - 01.2014
CLIENT DELIVERY EXECUTIVE
KEYEDIN SOLUTIONS
01.2012 - 01.2013
CLIENT DELIVERY EXECUTIVE
EPICOR RETAIL
01.2011 - 01.2012
MANAGER, CLIENT SERVICES
EPICOR RETAIL
01.2007 - 01.2010
SOFTWARE IMPLEMENTATION PROJECT MANAGER
EPICOR RETAIL
01.2007 - 12.2007
Bachelor of Science - Business Administration, Marketing & HR Management Emphasis
MARIST COLLEGE