Shannon Welch
Pflugerville,TX
Summary
Dynamic Pharmacy Technician with proven expertise at HEB Grocery Store, excelling in medication dispensing and inventory management. Recognized for enhancing workflow efficiency and delivering exceptional customer service. Strong problem-solving skills and commitment to HIPAA compliance fostered positive patient relationships and improved satisfaction in a high-volume environment. I'm a Driven Pharmacy Technician with proven track record and success in building strong relationships with patients and clients. Detail-oriented with a commitment to maintaining high-quality assurance and control standards when filling prescriptions.
I am a Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Overview
21
21
years of professional experience
Work History
Pharmacy Technician
HEB Grocery Store
05.2004 - Current
- Assisted pharmacists in preparing and dispensing medications accurately.
- Maintained organized inventory of pharmaceutical supplies and medications.
- Learned to operate pharmacy management software for prescription processing.
- Supported customer service by answering queries regarding medications and health products.
- Ensured compliance with safety regulations and proper handling of hazardous materials.
- Collaborated with team members to maintain a clean and safe pharmacy environment.
- Participated in training sessions to improve product knowledge and service skills.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Counted and labeled prescriptions with correct item and quantity.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
- Entered and processed patients' prescriptions into internal system.
- Collected co-payments or full payments from customers.
- Streamlined prescription processing with accurate data entry and verification of patient information.
- Managed medication inventory, ensuring availability of all necessary drugs.
- Participated in community health events, representing pharmacy and providing valuable health information.
- Coordinated verification and filling of more than [Number] daily prescriptions in high-volume [Type] pharmacy environment.
Education
High School Diploma -
Georgetown High School
Georgetown, TXSkills
- Problem-solving skills
- Team collaboration
- Confidentiality and HIPAA
- Workflow optimization
- Answering customer questions
- Insurance billing
- Medication dispensing
- Medication labels
- Receiving incoming supplies
- FDA and HIPAA compliance
- Ordering and stocking medications
- Insurance reconciliation
- Customer service
- Data entry
- Inventory management
- Relationship building
- Patient profile setup
Work Preference
Work Type
Part TimeLocation Preference
RemoteSalary Range
$750/hr - $1000/hrTimeline
Pharmacy Technician
HEB Grocery Store
05.2004 - Current
High School Diploma -
Georgetown High School