Shannon Williams
Saint Louis,MO
Summary
Seasoned Housekeeping Supervisor and General Manager of Operations with a proven track record at Double Tree Hotel and Taco Bell. Excelled in enhancing customer satisfaction and operational efficiency through expert cleaning, sanitation, and guest relations. Skilled in staff training, mentoring, and health and safety compliance, achieving significant improvements in employee performance and customer service standards.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Housekeeping Supervisor
Double Tree Hotel
07.2018 - Current
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Placed orders for housekeeping supplies and guest toiletries.
- Communicated repair needs to maintenance staff.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
General Manager of Operations
Taco Bell
02.2010 - 10.2017
- Enhanced customer satisfaction with proactive communication, timely issue resolution, and continuous process improvement initiatives.
- Managed budgets, financial forecasts, and resource allocation to ensure achievement of organizational goals.
- Established a culture of continuous improvement by identifying opportunities for enhancement in operations, systems, and procedures.
- Developed high-performing teams through effective coaching, mentoring, and performance management strategies.
Education
Bachelor of Science - Mathematics Education
Forest Park Community College
Saint Louis, MO10-2017
Skills
- Cleaning and sanitation
- Guest relations
- Customer service-focused
- Customer service
- Task assignment
- Training and mentoring
- Staff scheduling
- Health and safety compliance
Certification
Serve Safe Certified
- Occupational Safety and Health Administration 30-Hour Certification (OSHA 30) - U.S. Department of Labor.
Timeline
Housekeeping Supervisor
Double Tree Hotel
07.2018 - Current
General Manager of Operations
Taco Bell
02.2010 - 10.2017
Bachelor of Science - Mathematics Education
Forest Park Community College
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