Shannon Woods
White Lake,MI
Summary
Mortgage Communication professional with 4 years of experience in loan origination, processing, and client relationship management. Proven ability to enhance client satisfaction through streamlined communication and timely resolution from application to closing.
Overview
12
12
years of professional experience
Work History
Senior Client Advocate
Rocket Mortgage
Detroit, MI
04.2022 - Current
- Advocated for client needs, enhancing communication between clients and internal teams.
- Managed complex loan inquiries, ensuring timely resolutions and high-level customer satisfaction.
- Developed and implemented client feedback mechanisms, improving service delivery processes.
- Established trusted relationships with clients, providing expert guidance on strategies that aligned with their unique objectives and goals.
- Streamlined communication channels for improved client relations and faster response times.
Client Communications Specialist
Rocket Mortgage
Detroit, MI
04.2022 - Current
- Collaborated with cross-functional teams to streamline processes and improve service delivery.
- Enhanced client satisfaction by promptly addressing inquiries and resolving issues.
- Managed client communications to ensure timely responses and high satisfaction levels.
- Effectively managed competing priorities while maintaining exceptional attention to detail in all client interactions.
- Streamlined communication processes for improved efficiency and response times.
- Provided insightful analysis of client performance metrics, identifying opportunities for growth and improvement.
Emergency Medical Technician
Ascension St. John Hospital
Detroit, MI
06.2014 - 04.2022
- Provided emergency medical care to patients in high-pressure situations.
- Administered first aid, CPR, and medication as per established protocols.
- Assisted in triaging patients to prioritize care based on severity of conditions.
- Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
- Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care.
Education
Associate of Science - Liberal Arts And Sciences
Oakland Community College
Auburn Hills, MI04-2007
Skills
- Effective negotiation
- Industry awareness
- Call center experience
- Complaint resolution
- Attention to detail
- Escalation management
- Conflict management
- CRM software
- Teamwork and collaboration
- Problem-solving abilities
Timeline
Senior Client Advocate
Rocket Mortgage
04.2022 - Current
Client Communications Specialist
Rocket Mortgage
04.2022 - Current
Emergency Medical Technician
Ascension St. John Hospital
06.2014 - 04.2022
Associate of Science - Liberal Arts And Sciences
Oakland Community College