Shannon Yonts
Elizabethtown,KY
Summary
Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
Hardworking and motivated professional with several years of experience and record of success in industry. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills.
Results-driven Manager known for high productivity and efficient task completion. Specialize in strategic planning, team leadership, and operational improvement. Excel in communication, problem-solving, and adaptability, ensuring seamless project execution and team cohesion.
Overview
17
17
years of professional experience
2015
2015
years of post-secondary education
Work History
Manager
Fazolia
Elizabethtown, KY
09.2014 - 10.2015
- Supervised daily operations of convenience store and fuel station.
- Managed staff schedules to ensure optimal coverage and performance.
- Trained new employees on safety protocols and customer service practices.
- Resolved customer complaints to enhance satisfaction and loyalty.
- Conducted regular inspections to maintain cleanliness and safety standards.
- Implemented promotional strategies to increase sales of products and services.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Coached, mentored and trained team members in order to improve their job performance.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Manager
Speedway Gas Station
Elizabethtown, KY
04.2003 - 09.2009
- Supervised daily operations of convenience store and fuel station.
- Managed staff schedules to ensure optimal coverage and performance.
- Trained new employees on safety protocols and customer service practices.
- Resolved customer complaints to enhance satisfaction and loyalty.
- Monitored staff performance and addressed issues.
- Coached, mentored and trained team members in order to improve their job performance.
Customer Service Cashier
Sam's foodmart
Elizabethtown
09.1998 - 09.2003
- Processed customer transactions efficiently at a busy retail environment.
- Managed cash register operations and balanced cash drawers daily.
- Assisted customers with product inquiries and provided excellent service.
- Trained new staff on cashier procedures and customer service skills.
- Greeted customers and provided friendly customer service.
Education
Hardin County Adult Ed Center
Elizabethtown, KySome College (No Degree) - Phycology
National University
La Jolla, CASkills
- Staff training
- Customer service
- Performance evaluation
- Sales promotion
- Safety protocols
- Inventory management
- Team leadership
- Operational efficiency
- Conflict resolution
- Time management
- Effective communication
- Problem solving
- Mentoring staff
- Quality assurance
- Schedule preparation
- Data analysis
- Relationship building
- Brand management
- Innovation management
- Goal setting
- Staff development
- Recruiting and interviewing
- Risk management
- Complex Problem-solving
- Project management
- Disciplinary techniques
- Verbal and written communication
- Lead generation
- Partnership development
- Documentation and reporting
- Skype
- Expense tracking
- Task delegation
- Staff training and development
- Cross-functional team management
- Decision-making
- Marketing
- Vendor management
- Coaching and mentoring
- Shift scheduling
Languages
English
Professional
Timeline
Manager
Fazolia
09.2014 - 10.2015
Manager
Speedway Gas Station
04.2003 - 09.2009
Customer Service Cashier
Sam's foodmart
09.1998 - 09.2003
Hardin County Adult Ed Center
Some College (No Degree) - Phycology
National University
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